No option to generate new Password

ronen

Can't generate new password. please see print screen.

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1Password Version: 1Password for Mac 8.9.8
Extension Version: 2.4.1
OS Version: 13.0.1 (22A400)
Browser:_ safari

steph.giles

Hey @ronen,

I'm sorry for the trouble you are having accessing the password generator. Can you try the steps below and let me know if it improves things:

1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
3. Open and unlock 1Password.
4. Open your browser and test if it is working properly.

Let me know how you get on and if you are still having trouble so we can try a different approach.

ronen

Hey steph.giles
Thanks.
I some website it's ok - some NOT ..

steph.giles

Thanks for the prompt reply @ronen!

Can you provide me with an example so I can do some testing and best advise?

ronen

delete

ronen

first one my bank is Not ok
second. this website - ok.

https://hb2.bankleumi.co.il/staticcontent/gate-keeper/en/?trackingCode=62e144dd-e8dc-463e-709b-b7d56e0e3523&sysNum=23&langNum=1&proxyName=PRD_KSV

https://1password.community

ronen

also I have duplicated items - see another there'd here ...
maybe regards ...

andrew.l_1P

Hi @ronen! We've got your diagnostic report for another issue so we'll investigate this as well. To avoid any confusion, we can continue the conversation via email. Thanks for your patience. 🙂

ref: BVU-87824-361