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Account frozen but subscription is paid

Community Member
edited December 2022 in Memberships

Hello my friends, I am having difficulties in recovering my subscription. I am a subscriber for apple subscription but my account is still frozen. Today it deducted from my credit card again but my account is still frozen.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided


  • Dave_1PDave_1P

    Team Member

    Hello @collins! 👋

    I'm sorry that you're having trouble with your subscription. Since I don't have access to your account information here on the public forums, I recommend sending an email to [email protected] so that our support team can look into this. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂


  • collinscollins
    Community Member

    Hello @Dave_1P,
    this is id: [#FAS-57395-795]

  • Dave_1PDave_1P

    Team Member


    Thank you for the Support ID! I see that my colleague has just sent you a reply and I recommend continuing the conversation over email. To prevent duplication of effort I'm closing this thread. 🙂


    ref: FAS-57395-795

This discussion has been closed.