Slow Load
Dear 1Password Community,
I have a macbook pro and since updating the chrome plug in takes 1-5 seconds to load each time I try and look-up a password. I have tried uninstalling and re-downloading but am experiencing the same problem. Any help would be much appreciated.
1Password Version: 1Password 7 Version 7.9.6
Extension Version: 2.5.1
OS Version: Ventura 13.0
Browser:_ Chrome
Comments
-
Hey @nathaan7,
I'm sorry for the trouble you are having, it sounds like 1Password in your browser may be having a hard time connecting with your 1Password app. Can you give these steps a try and let us know if it improves things:
- Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
- Quit Chrome by right clicking its icon in the Dock and selecting "Quit".
- Open and unlock 1Password.
- Open Chrome and test if it is working properly.
In addition, I would also recommend staying up to date with the latest version of the 1Password desktop app for the best experience.
Let us know how you get on!
0 -
Thank you! I uninstalled the app and plug in and now it seems to be working better. Appreciate your assistance!
0 -
You're welcome @nathaan7, I'm glad things are working for you.
Let us know if there's anything else we can help with.
0
