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Former Member's avatar
Former Member
3 years ago

“New Version of Safari found”

Whenever I start my Mac, I get a popup that says

****New version of Safari found

1Password 3.5.3 does not support Safari 16.2**** (it then states the build number, and there is a block of text telling me to check for updates).

This has been happening for years. I have updated 1Password, as well as my MacBook numerous times.

How do I get rid of it?

1Password Version: 7.9.8
Extension Version: 7.9.8
OS Version: Ventura 13.1
Browser:_ Safari
Referrer: forum-search:Safari

macos
  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi there @Secure13

    It sounds like you still have a very old version of 1Password on your Mac. Here's what to do to remove it:

    1. Look in the menu bar of your Mac (near the clock) for any 1Password icons.
    2. Right-click each one and choose Quit, or Quit 1Password Completely, as appropriate.
    3. Have a look in the Applications folder and see if you can find 1Password 3.
    4. Drag it to the Trash.

    If you're still having trouble, I'd like to ask you to create a diagnostics report from your Mac:

    ☞ Sending Diagnostics Reports (Mac)

    ℹ️ Follow the 1Password 7 instructions, regardless of what's installed.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    ⚠️ Don't post your diagnostics report here.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! :)

    — Grey