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Former Member's avatar
Former Member
3 years ago

1password has stopped recording new logins.

Windows 11, Edge browser.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided

browser extension

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  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Thanks for the update @bertilak, let us know if there's anything else we can help with.

  • Former Member's avatar
    Former Member
    3 years ago

    Hi. Thanks for the reply.

    It is now working fine. I must have been doing something wrong, but all is now OK.

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey @bertilak,

    I'm sorry for the trouble.

    Can you start by letting me know if you can see a 1Password icon in your browser toolbar? If yes, can you sign in and see your items?

    When you go to a page to save a login, you should see a 'Save in 1Password' prompt appear beneath a field when you start typing, can you confirm if this is the case for you?

    Any information would be really helpful!

  • Former Member's avatar
    Former Member
    3 years ago

    1password version: Whatever got installed when I downloaded it from the 1pasword web page. Where would I find the version number?
    Extension version: 2.5.1
    OS: Windows 11
    Browser: Edge

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1password has stopped recording new logins.","moderationData":{"__ref":"ModerationData:moderation_data:88152"},"body":"

Thanks for the update @bertilak, let us know if there's anything else we can help with.

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Hi. Thanks for the reply.

\n\n

It is now working fine. I must have been doing something wrong, but all is now OK.

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Hey @bertilak,

\n\n

I'm sorry for the trouble.

\n\n

Can you start by letting me know if you can see a 1Password icon in your browser toolbar? If yes, can you sign in and see your items?

\n\n

When you go to a page to save a login, you should see a 'Save in 1Password' prompt appear beneath a field when you start typing, can you confirm if this is the case for you?

\n\n

Any information would be really helpful!

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1password version: Whatever got installed when I downloaded it from the 1pasword web page. Where would I find the version number?
\nExtension version: 2.5.1
\nOS: Windows 11
\nBrowser: Edge

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