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Is this email legit

tomgiltomgil
Community Member
edited January 19 in Memberships

We got an email from 1Password a couple days after starting our account. It asks us to verify our email (which it already has). After pressing yes to verify, it asks for our password and key code. At that point I was suspicious and did not proceed. Is this legit? I’ll try customer support but they don’t respond very quickly.

Comments

  • jac.pd_1pjac.pd_1p

    Team Member

    Hi @tomgil

    Could you let me know what email address you received this email from so I can take a closer look into this for you? And apologies for the delay in hearing back from my colleagues over email, could you let me know your Support ID from the subject of the email and I'll see what I can do here :)

  • tomgiltomgil
    Community Member

    It originated from
    [email protected]

  • joshua_1pjoshua_1p

    Team Member

    Hey @tomgil

    I would love to take a deeper look into this for you. Could you please provide me with your Support ID?

  • tomgiltomgil
    Community Member

    What is a Support ID and where would I find it?

  • tomgiltomgil
    Community Member

    It originated from
    [email protected]

  • ag_tommyag_tommy

    Team Member

    @tomgil

    Please email us using [email protected]. Be sure to use the email address tied to the account in question.
    - Include the email you received in your message.

    You'll get a support id by return email.

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