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Is this email legit

tomgil
tomgil
Community Member
edited January 2023 in Memberships

We got an email from 1Password a couple days after starting our account. It asks us to verify our email (which it already has). After pressing yes to verify, it asks for our password and key code. At that point I was suspicious and did not proceed. Is this legit? I’ll try customer support but they don’t respond very quickly.

Comments

  • jac.pd_1p
    jac.pd_1p

    Hi @tomgil

    Could you let me know what email address you received this email from so I can take a closer look into this for you? And apologies for the delay in hearing back from my colleagues over email, could you let me know your Support ID from the subject of the email and I'll see what I can do here :)

  • tomgil
    tomgil
    Community Member

    It originated from
    hello@1password.com

  • joshua_1p
    joshua_1p

    Hey @tomgil

    I would love to take a deeper look into this for you. Could you please provide me with your Support ID?

  • tomgil
    tomgil
    Community Member

    What is a Support ID and where would I find it?

  • tomgil
    tomgil
    Community Member

    It originated from
    hello@1password.com

  • ag_tommy
    ag_tommy

    @tomgil

    Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.
    - Include the email you received in your message.

    You'll get a support id by return email.

This discussion has been closed.