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Unable to contact support team

benotivincbenotivinc
Community Member
edited January 25 in Memberships

Good morning, i have unable to contact the support team via either email of trough the website contact form. I dont get any email back.
I have check in my spam folder but still nothing.
I can however get emails from the 1password community forum.
The last email i got from support was from January 20th.
Can someone from the support team can please contact me trough the forum ?
Thank you
Benoit


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Comments

  • GreyM1PGreyM1P

    Team Member

    Hi @benotivinc

    We can't help with billing issues on the Community, but I'll ask one of the Billing team to follow up with you as soon as they can. I can see you've sent and received email with us, so you'll receive another email from us shortly.

    — Grey

  • benotivincbenotivinc
    Community Member

    Thank you Grey. Since it looks like i cannot get any email back from support (even automated ones) anymore, can you advise the support team to notify me trough the forum when there email will be sent ? So i can confirm reception.

    thank you

  • GreyM1PGreyM1P

    Team Member

    @benotivinc

    A colleague just sent a reply about a minute ago. You should have it in your inbox soon.

  • benotivincbenotivinc
    Community Member

    Wow that went fast ! Thank you

  • GreyM1PGreyM1P

    Team Member

    @benotivinc

    You're welcome. I'll close this thread and my colleagues can continue the conversation with you by email.

This discussion has been closed.