Ver7 on app works, but same creds in browser or ver 8 don't
Hi - My password unlocks my ver 7 app on my iphone, however doesn't work in browser or on ver 8. I tried my key and password listed in Kit on the web but can't log in. Everything is still working perfectly on my phone in app for ver 7.
Thanks in advance for your help.
1Password Version: 7.10.1
Extension Version: Not Provided
OS Version: iOS 15.7
Browser:_ Chrome
Referrer: forum-search:My password works on iphone app ver 7, however doesn't work in browser or ver 8.
Comments
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Hello @mfelsman! 👋
I'm sorry to hear you're experiencing issues with unlocking 1Password 8 and 1Password.com. I know how important it is to be able to access your 1Password data, and I'm here to help you get up and running again as soon as possible.
Since I don't have access to your account information here on the public forums, I recommend sending an email to support+forum@1Password.com so that our support team can take a look and advise further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂
-Dave
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