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I'm getting an email which does not feel legit, payment failure

jimruggles
jimruggles
Community Member
edited February 2023 in Memberships

phishing question. 1password sent email payment failure. As I worked through it it said ok next billing will be June 2023. The next day I got the same email.

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Comments

  • jimruggles
    jimruggles
    Community Member

    password version: 1password for mac 8.9.15, os version mac Ventura 13.1

  • Dave_1P
    Dave_1P

    Hello @jimruggles! 👋

    Since I don't have access to your account information here on the public forums, I recommend sending an email to support+forum@1Password.com so that our billing team can take a look and advise further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

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