Import from lastpass failing

rchoi1
rchoi1
Community Member
edited February 2023 in Business and Teams

Trying to import from LastPass on a Mac and keep getting the error

1Password Version: 8.10
Extension Version: 2.7
OS Version: 13.2
Browser:_ Chrome

Comments

  • rchoi1
    rchoi1
    Community Member

    Verified connectivity and credentials

  • ScottS1P
    ScottS1P
    edited February 2023

    Hello @rchoi1,

    I'm sorry to hear you're having issues importing your information from LastPass. Our support team will be glad to help you understand and fix the error, but will need to review the diagnostics mentioned in that error dialog. Please send an email to support@1password.com. Mention the error, and attach the diagnostics file directly to the email. We'll take a look and let you know what to do next.

    To protect the privacy and security of your information, do not post the diagnostics report here on our community site. Everything here is publicly accessible. To prevent any accidental disclosure of information, I'll close out this community thread and be on the lookout for your email.

    Thank you,

    ref: Zendesk-107782

This discussion has been closed.