Stop locking 1Password browser extension

JerryD
JerryD
Community Member
in 1Password in the Browser

I find 1Password to be a great application and it has already added a lot to my productivity. There is one annoyance, however. In order to autofill credentials on web pages I am obliged to install the browser extension, or at least I have not been able to find a way to do it with the application only.

The extension locks 1Password each time I close the browser and then at the next use I'm only able to unlock it by typing the master password. There is no possibility to use Windows Halo (on Windows) or Apple Watch (on Mac) nor is it possible to stop the locking at browser exit.

From my point of view, it would greatly add to the usability and improve the user experience if either of the following would be made possible (in order of preference):

  1. Dispense with the browser extensions altogether for autofill purposes. Use only the app and enable autofill by using a keyboard shortcut.
  2. Add the browser exiting locking setting in the app and make the locking behavior of the browser extension consistent with the settings in the app.
  3. Add browser exit locking as an option in the extension settings and provide "never" as one of the selectable values.

1Password Version: 8.10.0
Extension Version: 2.7.0
OS Version: Windows 11 Pro and Mac Ventura
Browser:_ Edge, Safari, Chrome, Brave
Referrer: forum-search:Stop locking 1Password browser extension

Comments

  • Ben
    Ben

    Hi @JerryD

    1Password in your browser can integrate with the desktop app, which will allow them to lock and unlock together. This can make it such that you do not have to unlock again after quitting and relaunching your browser. It also makes it such that you can unlock using options like Apple Watch, Touch ID, and Windows Hello, if enabled in the desktop app.

    Can you please check that the following options are enabled?

    • In the desktop app:

      • 1Password > Settings... > Browser > Connect with 1Password in the browser

    • In your browser:

      • Right click the 1Password icon in your browser's toolbar > Settings > Integrate with 1Password app

    Once you've verified both of those settings are enabled the lock state should be maintained across browser sessions. Please let us know how it turns out. 😃

    Ben

  • JerryD
    JerryD
    Community Member

    Hi Ben,

    Thanks a lot for your kind response. I had the settings as you describe. In the end I also set both to Require Password > Never and deselected Lock on sleep, screensaver, or switching users in the app and disabled Automatically lock password in browser settings.

    Still, if I quit Edge, the next time I restart it, the 1Password is locked and at first use requires password.

  • Ben
    Ben

    Thanks @JerryD. It sounds like the browser extension is not properly communicating with the desktop app in that case. 🤔 We'd be happy to help troubleshoot that. To get us started, I'd like to ask you to create a diagnostics report from your Windows PC and a console log from Edge:

    Attach the diagnostics and log to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/138528/stop-locking-1password-browser-extension
    • Your forum username: JerryD

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    Ben

  • JerryD
    JerryD
    Community Member

    Will do. However, this is not on Windows. It is on MacOS Ventura.

  • Ben
    Ben

    @JerryD

    Okay, no worries. In your opening post you mentioned:

    OS Version: Windows 11 Pro and Mac Ventura
    Browser: Edge, Safari, Chrome, Brave

    But if you'd like to start by troubleshooting the Mac, that's fine too. The instructions for Mac are here and Safari here. Thanks! 😃

    Ben

  • JerryD
    JerryD
    Community Member

    Sent.

  • Ben
    Ben

    Thanks. 🤗 You should get a reply from BitBot with a Support ID number. It may take a few minutes for that to come back. Please post that ID here once you get it.

    Ben

  • JerryD
    JerryD
    Community Member

    I got this back:

    p00-iscream-smtp-dbb54bbc9-npwv6 rejected your message to the following email addresses:

    support+forum@1password.com (support+forum_at_1password_com_ksc98s52kz2f8s_b9c86318@icloud.com)
    Your message wasn't delivered because the destination email system rejected your message for security or policy reasons. For example, the email address might only accept messages from certain senders, or it might not accept certain types of messages, like those larger than a specific size.

    Contact the recipient (by phone, for example) and work with them and their email admin to determine what policy or setting blocked your message and what you should do to make sure that future messages from you won't be rejected.

    For more information, see Status code 5.7.1.

    p00-iscream-smtp-dbb54bbc9-npwv6 gave this error:
    Delivery not authorized

  • Ben
    Ben

    Interesting... 🤔 Let's try a different way. I've just sent you an email. Please let me know when you've received it.

    Ben

    ref: NRR-48275-438

  • JerryD
    JerryD
    Community Member

    Just completed the upload as you instructed.

  • Ben
    Ben

    Perfect! Thank you. We'll review and get back to you as soon as possible.

    Ben

  • JerryD
    JerryD
    Community Member

    Thanks a million!

  • Joy_1P
    Joy_1P
    1Password Alumni

    @JerryD you're welcome! We have sent you some messages and look forward to continuing the conversation from email.

  • JerryD
    JerryD
    Community Member

    Sure. With pleasure. Is there an email that I haven't answered?

  • JerryD
    JerryD
    Community Member

    Let me repeat here my two last email answers. Here goes the first one:

    Re: [#NRR-48275-438] Stop locking 1Password browser extension
    sent Wed 2023-03-08 12:32

    Hi,

    My answers inline below:
    • Do you use 1Password with any other browsers on your Mac? No. If so, do you have the same issues in those other browsers?
    • Are the 1Password desktop app and your Edge browser both installed in your /Applications folder? Yes
    • Do you have any other extensions installed in Edge? If so, what are they? Yes, uBlock Origin (uBlock Origin - Microsoft Edge Addons) **
    • Could you disable the other extensions in Edge and see if that helps? **Have tried. No change.
    • Do you have any anti-virus or anti-malware programs on your computer? No.
    • Do you use a proxy or VPN? No.
    Best regards,
    Jerry

    From: 1Password Support support_at_1password_com_gxea5de4gq8dxc_03rt4279@icloud.com
    Date: Wednesday, March 8, 2023 at 03:33
    To: Hide My Email jet.true_07@icloud.com
    Subject: Re: [#NRR-48275-438] Stop locking 1Password browser extension

    Hi Jerry,
    Thanks for sending that over. I did see some errors in both your extension console logs and diagnostics report. I have some follow-up questions:
    • Do you use 1Password with any other browsers on your Mac? If so, do you have the same issues in those other browsers?
    • Are the 1Password desktop app and your Edge browser both installed in your /Applications folder?
    • Do you have any other extensions installed in Edge? If so, what are they?
    • Could you disable the other extensions in Edge and see if that helps?
    • Do you have any anti-virus or anti-malware programs on your computer?
    • Do you use a proxy or VPN?
    Once I get those details, I'll be able to assist further. I hope to hear from you again soon.
    Sincerely,
    Joy
    Customer Support at 1Password
    https://support.1password.com/

  • JerryD
    JerryD
    Community Member

    ...and here the last one:

    Re: [#NRR-48275-438] Stop locking 1Password browser extension
    sent Wed 2023-03-08 17:32

    Hi,

    No bother – on the contrary, I am grateful for your help.
    The setting was already there:

    What I notice now is that it says 2 items under the app name. Is that OK?

    Best regards,
    Jerry

    From: 1Password Support support_at_1password_com_gxea5de4gq8dxc_03rt4279@icloud.com
    Date: Wednesday, March 8, 2023 at 16:19
    To: Hide My Email jet.true_07@icloud.com
    Subject: Re: [#NRR-48275-438] Stop locking 1Password browser extension

    Hello Jerry,
    Sorry to bother you with another email. Can you try the following steps to check an important detail that might cause the issue:
    1. Click the Apple logo in the top-left corner.
    2. Select System Settings.
    3. Go to the General section.
    4. Select Login items.
    5. Under Allow in the Background section, make sure 1Password.app is enabled there.

    Restart the browser and 1Password desktop app, then test it again and see if the connection issue is fixed. Let us know how it goes.
    Best Regards,
    Kevin Li
    Customer Support @ 1Password
    https://support.1password.com/

  • steph.giles
    steph.giles

    Hi @JerryD,

    Thank you for getting back to us, I'm not sure we are receiving your email replies could you possibly try sending them again?

    Thanks in advance!

  • JerryD
    JerryD
    Community Member

    Just sent them again. It's the same two emails you can view in this thread (just above your last input. It does seem that your Apple Hide My Email address produces some confusion, so I'm now resending my mails from my "normal" address to your support@1password.com.

    If it's of any interest for your possible troubleshooting the email issue, the Apple version of your address (support_at_1password_com_gxea5de4gq8dxc_03rt4279@icloud.com) returns my messages with the following error:

    p00-iscream-smtp-59f9646b6b-fd7t9 rejected your message to the following email addresses:
    1Password Support (support_at_1password_com_gxea5de4gq8dxc_03rt4279@icloud.com)
    Your message wasn't delivered because the destination email system rejected your message for security or policy reasons. For example, the email address might only accept messages from certain senders, or it might not accept certain types of messages, like those larger than a specific size.
    Contact the recipient (by phone, for example) and work with them and their email admin to determine what policy or setting blocked your message and what you should do to make sure that future messages from you won't be rejected.
    For more information, see Status code 5.7.1.

    p00-iscream-smtp-59f9646b6b-fd7t9 gave this error:
    Delivery not authorized

    Diagnostic information for administrators:
    Generating server: CP8P284MB2356.BRAP284.PROD.OUTLOOK.COM
    support_at_1password_com_gxea5de4gq8dxc_03rt4279@icloud.com
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    Remote server returned '550 5.7.1 Delivery not authorized'
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    From: Jerry Duncan duncan_jeremy@hotmail.com
    To: 1Password Support
    support_at_1password_com_gxea5de4gq8dxc_03rt4279@icloud.com
    Subject: RE: [#NRR-48275-438] Testing if email goes through
    Thread-Topic: [#NRR-48275-438] Testing if email goes through
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  • paul.m_1p
    paul.m_1p
    1Password Alumni

    Hi @JerryD - It looks like we were able to receive the support emails on our end. I can see we've made some progress there, and we can continue the conversation there. Thanks! 🙂

  • JerryD
    JerryD
    Community Member

    Thank you. You may wish to address the issue of your email server nevertheless.

  • steph.giles
    steph.giles

    Thanks @JerryD, apologies for the trouble!

This discussion has been closed.