1password App Crash

kimstevenson

I need assistance with my app on my mobile device. When I click on my 1password app I’m instantly kicked out and it won’t let me into it.

kimstevenson

I tried a different method that was posted on here for instances like these, but it was unsuccessful. I’m not sure what I need to do from here!! Help would be appreciated, thank you

Dave_1P

Hello @kimstevenson! 👋

I'm sorry that 1Password is crashing on your iPhone or iPad. I'd like to ask you to create a diagnostics report from your iOS device:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to [email protected].

With your email please include:

• A link to this thread: https://1password.community/discussion/138682/1password-app-crash
• Your forum username: kimstevenson
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave