Forum Discussion

Former Member's avatar
Former Member
3 years ago

1password App Crash

I need assistance with my app on my mobile device. When I click on my 1password app I’m instantly kicked out and it won’t let me into it.

2 Replies

  • Hello @kimstevenson! 👋

    I'm sorry that 1Password is crashing on your iPhone or iPad. I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • Former Member's avatar
    Former Member

    I tried a different method that was posted on here for instances like these, but it was unsuccessful. I’m not sure what I need to do from here!! Help would be appreciated, thank you