1password App Crash

kimstevenson
kimstevenson
Community Member
in iOS

I need assistance with my app on my mobile device. When I click on my 1password app I’m instantly kicked out and it won’t let me into it.

Comments

  • kimstevenson
    kimstevenson
    Community Member

    I tried a different method that was posted on here for instances like these, but it was unsuccessful. I’m not sure what I need to do from here!! Help would be appreciated, thank you

  • Dave_1P
    Dave_1P

    Hello @kimstevenson! 👋

    I'm sorry that 1Password is crashing on your iPhone or iPad. I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

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