Whenever I try to save a new password in 1Password I get "Unable to save item" with no explanation of why! Attached are 2 samples. 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Browser:_ Not Provided Referrer: forum-search:https://1password.community/search?Search=unable%20to%20save%20item

Hey @dragoncat, Are you referring to the 'Unable to save' issue? If so, can you give these steps a try: Open your browser. Right-click the 1Password icon in the browser's toolbar and select "Settings". Under General, disable "Integrate with 1Password app". Under Accounts & Vaults, click the ( ⋮ ) three dots to sign out of your account. (This won't be available if "Integrate with 1Password app" is still enabled) Click "+ Sign in to a new account" to sign back in. Let us know how you get on!

Using Chrome browser beta extension 2.6.1 and FireFox extension 2.5.1, I am experiencing the same issues: 1) When trying to save a login from a site, I receive an error "unable to save item", and 2) the extension is not updating recent changes. That is, when I make an update on the desktop app, it shows up on the browser (1password.com) but not the extension. The only way I can get the extension to work is to logout of the extension and re-log in. Then I am able to save new items and see the updates. The next day, it stops working again. I have tried clearing cache, reinstalling the extension, but nothing is working. I do not have desktop integration enabled. I've also tried logging into the web interface while trying to add or update a password with the extension, still no joy. Any ideas? Thanks. 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Browser:_ Not Provided

Hi @snovvman, I'm sorry to hear that you're encountering issues when trying to save items. In order to get some further details and take a closer look, can you re-create the behaviour you're experiencing and send us console log from each browser? A console log from 1Password in the browser -> Save a console log for 1Password in your Chrome browser A console log from 1Password in the browser -> Save a console log for 1Password in your Firefox browser Attach the diagnostics to an email message addressed to support+forum@1password.com. With your email please include: A link to this thread: https://1password.community/discussion/137007/browser-extension-unable-to-save-item#latest Your forum username: snovvman You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

I am having the same issue on Windows / Edge, Linux / Firefox, and Android chrome. Just started today. The 1Password app in Linux is able to save new info but all the browsers can't save and can't fill.

Thank you, 1P_David. Before I get the logs, here are some observations: I think the problem is from the extension disconnecting (or logging itself out) from the 1P server after a certain period of time. In the extension settings, I have "Automatically lock 1P" turned off so the vault does not lock. After a period of time (or maybe after the computer goes to sleep), although the extension still shows me the content of the vault, it appears to be showing a cached/local version. I know this because when I make an update using the desktop or web interface, it is not updated in the extension. The extension also does not let me update entries (unable to save...). I have to manually log out of the extension, re-login, then everything works again, but only for awhile. Any thoughts on this?

Error: "Unable to save item." when saving a new password in the browser

45 Replies

Former Member
3 years ago
Hi, I have the same problem as @billcorn , namely I keep getting the error message "we weren't able to save your document". (see pic) I have tried the advice that @steph.giles offered (safari settings, logout etc) but it didn't help. I've read all the comments but some of them are beyond my humble understanding! Any advice? Thanks.
Former Member
3 years ago
I am having this problem also. I don't have a chromebook. It happens in Chrome, in Edge, on my phone, on my lappy, on my desktop... everywhere. Locking and unlocking "fixes" it for a day or so. I actually changed my password to something shorter as I got SO FRUSTRATED typing it in over and over. Perhaps you should talk to (or poach) a dev at Last Pass... they have their problems, but THIS one was never one of them... LOL.

I doubt I'll renew if this never gets fixed.... sigh...
Former Member
3 years ago
This problem has gone on FAR too long! The unable to save problem occurs on all of our Chromebooks and is making 1Pass just painful to use.
We have sent logs, tried all of the trouble shooting stuff and no relief. There are reports of the problem here, on reddit and on other web sites. Isn't it time someone at 1PASS gets a Chromebook and figures out how to fix the issue?
We are new customers that subscribed to a family program...and now I find myself evaluating other solutions (Bitwarden).
Please make a commitment to fix this problem.
Version 112.0.5615.134 (Official Build) (64-bit) of Chrome.
NO VPNS

I am sorry if this seems harsh, but I am frustrated at the seeming lack of action/care on 1PASS' part. It's hard to believe this problem can't be replicated in your development/QA department. It's frustrating to have support people just throwing ideas out there for customers to try.
BECT
New Contributor
3 years ago
Unable to save

1Password in the browser 2.10.0
20245, on BETA channel
Chrome on chromebook
BECT
New Contributor
3 years ago
Unable to save

1Password in the browser 2.10.0
20245, on BETA channel
Chrome on chromebook
1P_David
1Password Team
3 years ago
Hi @jordanbeacham,

Since the issue is persisting for you after trying the fix, I'd like to ask if you can reproduce the behaviour and send over a console log from your device so that we can take a closer look:

Save a console log for 1Password in your browser

Please attach the log to an email message addressed to support+forum@1password.com and please include the following:

A link to this thread: https://1password.community/discussion/137007/browser-extension-unable-to-save-item
Your forum username: jordanbeacham

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Former Member
3 years ago
I have the same issue happening. I tried the fix above and it fixed it for one day. Now it's back to being broken again. So incredibly frustrating to have this happen nonstop. Between this and other issues, I am really regretting my switch from LastPass. Big bummer.
1P_David
1Password Team
3 years ago
Thanks for the update and for sharing those details @jus10! Happy to hear that things appear to be resolved. If you encounter the issue again, please let us know.
Former Member
3 years ago
I ended up uninstalling and reinstalling and that seems to have fixed it. It was in the context of some other weird keychain behavior on this iMac so maybe that had something to do with it.
steph_giles
1Password Team
3 years ago
Hey @jus10,

I'm sorry for the trouble. Can you let me know if the below steps improve things for you at all?

Right click the 1Password icon in your browser toolbar and choose Settings.

Under General, disable "Integrate with 1Password app".

Under Accounts & Vaults, sign out of your account.

Sign back into your account.

Go back to General, and re-enable "Integrate with 1Password app". (If you don't have the 1Password app installed, you can skip step 5 and leave app integration disabled).

Let me know how you get on!