In Safari, save to 1Password just keeps spinning

brucern
brucern
Community Member
in 1Password in the Browser

I am in Safari and have registered a for a new website and wish to save the login info to 1Password. When I press the "save to 1Password" the wheel just keeps spinning. What do I need to do to address this?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:In Safari, save to 1Password just keeps spinning

Comments

  • brucern
    brucern
    Community Member

    1Password version is 8.10.3 for Mac
    Extension version?
    OS Version is 13.2.1
    Browser is Safari

  • steph.giles
    steph.giles

    Hey @brucern

    It sounds like you might have bumped into an issue with 1Password in your browser syncing with our servers to save your new login. Our development team is currently looking into this issue to determine the cause. In the meantime, could you try the following to see if it helps get things back up and running?

    • Lock the 1Password app (which also locks the extension).
    • Unlock the 1Password app (which also unlocks the extension).

    That should get things working. If it doesn't, then please go through the steps below to re-sync your account:

    1. Right-click the 1Password icon in your browser toolbar and choose Settings.
    2. Under General, disable "Integrate with 1Password app".
    3. Under Accounts & Vaults, sign out of your account.
    4. Sign back into your account.
    5. Go back to General, and re-enable "Integrate with 1Password app".

    Let us know how you get on!

    ref: dev/core/core#17386

  • brucern
    brucern
    Community Member

    I do not see numbers 2 and 3 in Settings, General as you mentioned.

  • ag_tommy
    ag_tommy

    @brucern

    This might help.

This discussion has been closed.