Too many clicks to fill in password in browser extension

cramcram

Heya, 1password community and team. I just moved over from Lastpass for the obvious well-known reasons and I'm starting to getting to know 1password. One thing bugs me UX-wise as an ex Lastpass user. Lastpass used to automatically fill-in username and password fields, the 1password browser extensions doesn't do it, i need to to make 3 clicks.

Here's the current UX behaviour:

Click 1: Click into the form field in order to activate the plugin

Click 2: Click the browser plugin in order to activate it, then login

Click 3: Select the login

Expected UX behaviour:

I open a website und username and passwords are prefilled

To be fair: Click 2 is not necessary when alread logged in, but Click 1 and Click 3 always. That' s 2 more clicks compared to Lastpass. Am I missing something? Thank you for your help.

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1Password Version: 8.10.3
Extension Version: 2.8.1
OS Version: macOS 13.2.1
Browser:_ Chrome

Dave_1P

Hello @cramcram! 👋

Welcome to 1Password! You can reduce the number of times that you have to perform click 2 by changing your auto-lock settings: How to set 1Password to lock automatically

Regarding click 1 can you double-check the following setting:

1. Open your browser.
2. Right-click on the 1Password icon in your browser's toolbar.
3. Click Autofill in the sidebar.
4. Make sure that "Offer to fill and save passwords" and "Show autofill menu on field focus" are turned on.

One thing bugs me UX-wise as an ex Lastpass user. Lastpass used to automatically fill-in username and password fields, the 1password browser extensions doesn't do it, i need to to make 3 clicks.

This is by design for security reasons. We deliberately never fill your username and password into a website unless we receive explicit consent from you to do so. There are some attacks that would enable a malicious actor to steal your username and password if 1Password did automatically fill those fields without you first giving it the go-ahead. You can read more about our autofill design here: 1Password keeps you safe by keeping you in the loop

-Dave

cramcram

Hi @Dave_1P Thank you four your detailed, excellent reply. I kind of expected that you do not autofill for security reasons, makes sense.

Regarding click 1: Those settings are on in the configuration of the Chrome browser extension.

But no joy, i always have to click once into the form field in order to make the browser extension appear.

There's also this button in the browser extensions menu. I don't understand what it does, respectively it does nothing on my system. Can you explain?

david.m_1P

Hi @cramcram, the "Autofill" button is another option that will autofill your credentials on the page if it's recognized and associated with the item.

As for the issue with the first click. Is this happening on every site, or a specific one?

cramcram

HI @Dave_1P Understood the "Autofill" button. Thank you for explaining it to me.

Did some testing. The issue with the first clicks occurs one some sites, not on all. Some examples:

Works:
https://id.digitecgalaxus.ch/
https://www.pi-shop.ch/customer/account/login/

Does not work:
https://backstage.instrumentor.ch/de/login
https://acdid.acdsee.com/login

Joy_1P

@cramcram that's very interesting. I can reproduce the behavior on those websites. I'll check with our developers and get back to you about it. In the meantime, could you let me know if you're able to fill your logins normally after clicking into the fields on the https://backstage.instrumentor.ch/de/login and https://acdid.acdsee.com/login websites? I just want to double check.

cramcram

Hi @Dave_1P After clicking into the form fields the login works normally.

Joy_1P

@cramcram thanks for confirming.

Did some testing. The issue with the first clicks occurs one some sites, not on all. Some examples:

Works:
https://id.digitecgalaxus.ch/
https://www.pi-shop.ch/customer/account/login/

Does not work:
https://backstage.instrumentor.ch/de/login
https://acdid.acdsee.com/login

I've chatted with the team about this behavior. The websites that automatically show suggestions from 1Password have coded their login fields with HTML attribute 'autofocus'. The 'autofocus' attribute allows for an element to be focused on page load. This essentially puts a cursor inside the element, which is what triggers the suggestions from 1Password to appear.

Here's more info about the 'autofocus' attribute: https://developer.mozilla.org/en-US/docs/Web/HTML/Global_attributes/autofocus

The websites that do not automatically show suggestions are not using the 'autofocus' attribute. I'm afraid that we cannot change the code on those websites. However, there is a way to quickly focus on those login fields and to get 1Password's suggestions to appear. When you're on one of those websites, press Tab on your keyboard to focus in on the login fields.

Additionally, when you're on one of those websites, you can invoke the Command+\ shortcut to improve the overall experience. Here's what that does:

1) If you only have one login on the website, this shortcut will fill your login to the fields.
2) If you have multiple logins on the website, this shortcut will open the Quick Access menu which would show all related logins. Click on the login you want in order to fill it.

Here's more about the Universal Autofill feature from #2: https://support.1password.com/mac-universal-autofill/

I hope that helps. Let us know if you have any other questions!