I've downloaded 1password 8 desktop for Mac and 1password Chrome extension on my M2 Macbook Air 2022 on Ventura.
Nothing woks. The only thing I haven't tried is updating to Ventura 13.3.1 released two days ago, but this issue has been happening for 2 weeks now.
Also, the "Send Diagnostics" button on the desktop app doesn't work. I clicked it and nothing happens and I never get the "reveal" option.
At a loss of what to do here.
Thanks for the help in advance!
1Password Version: 8.10.3
Extension Version: 2.9.0
OS Version: macOS 13.0
Hi @ipp, sorry to hear about the issues that you're seeing. Just to check, are you able to unlock the 1Password desktop app with Touch ID? Does the issue also affect the app, or does it only affect the extension?
hey @Joy_1P Just the extension. I can open the desktop app with Touch ID.
Thank you for getting back to us, it definitely sounds like 1Password in your browser may be having a hard time connecting with your 1Password app.
I understand you had difficulty when trying to send diagnostics but could you possibly grab a console log from your browser and send it to us? Here's how:
Please attach the report to an email message addressed to [email protected] with a link to this thread.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Here's my ID: [#CHC-72545-887]
Thank you @ipp, let's continue the conversation over email.
Any solution you can share, @steph.giles or @ag_tommy ? I'm having the same problem.
If TouchID is not working in your browser extension but is working when unlocking your 1Password desktop app it could likely be a connection issue between the two. There could be a number of reasons why this might happen. Can you start by letting me know if the steps below improve things for you:
Let us know how you get on!
Thank you @steph.giles—that solved it!
On behalf of Steph, you're welcome. Have a great weekend.