Entries disappear from 1Password vaults in iOS devices
I have been a 1Password user for many years. I use WLAN to sync vaults between my Mac and iOS devices so my data resides only on those devices. I have no problem getting the vaults to sync. However, recently (for the past few months) some of the entries in my vault(s) disappear. I can get those entries back by re syncing with my Mac, but they will eventually disappear again from my iOS devices.
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Comments
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Hello @Carlos_Jamis! 👋
I'm sorry that you're running into trouble with WLAN sync and items disappearing. When it comes to issues surrounding old legacy sync methods I recommend that you email our dedicated support team at support+forum@1password.com to discuss the options and troubleshooting that is available. After emailing in, you'll receive a reply from BitBot, our friendly support assistant, with a support ID that looks something like [#ABC-12345-678]. Please post the Support ID here and I'll make sure that your email gets to the appropriate team. 😊
-Dave
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Hello Dave,
Thanks for your reply. The support ID is [#QNL-44881-435]. I already received an email from one of your team members who wants to understand why I want to keep using “old legacy methods”. I just replied to that email message.
Best,
Carlos
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Thank you for posting the Support ID. One of my colleagues will send you another reply as soon as possible. To prevent duplication of effort I'm closing this thread.
-Dave
ref: QNL-44881-435
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