Signing back into the Community for the first time? You'll need to reset your password to access your account.  Find out more.

Forum Discussion

Former Member's avatar
Former Member
2 years ago

"No items to show" when I click on 1Password icon to fill login info

When I try to fill login info, some websites return "No items to show" when I click on 1Password icon to fill login info. How do I fix this? Everything is updated.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:"No items to show" when I click on 1Password icon to fill login info

browser extension
  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    2 years ago

    You're most welcome, @mjpasieka! Let us know if there's anything else we can help you with. 🙂

  • Former Member's avatar
    Former Member
    2 years ago

    This fixed the problem.
    Thank you so much!

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi @mjpasieka, thanks for reaching out!

    Can you confirm that the URL in your browser's address bar for the login page you're trying to fill on matches the URL saved in the "website" field for the corresponding item's details in 1Password? Additionally, can you check that the vault storing the item you're trying to fill is checked on under Accounts & Vaults in the 1Password extension settings? Here's how to locate this section:

    1. Open your browser.
    2. Right-click the 1Password icon in the browser's toolbar, then select "Settings".
    3. On the left sidebar, select Accounts & Vaults.

    "No items to show" will appear if there's not an existing item that's been saved for the site, or if the item you have stored for the site isn't being recognized.

    I look forward to hearing from you!