Having a weird issue for a few months now but only just recently worked out the exact issue. So the issue seems to be that I can't find passwords using Browser extension if they have been saved on my computer app. Same if I save on the browser they don't seem to sync to the 1Password app at least not straight away. I have just been trying to reproduce issues and trying fixes like I have removed Chrome extension and installed new and made sure the 1Password App was updated already was. It is weird as some things seem to sync between them overtime and some don't this is especially annoying with things noticed added via app and then other team members couldn't see so I have had to log into the website to add via that as seems didn't sync to 1password site. I know 1Password 7 had a manual sync button but 1Password 8 doesn't seem to have this. This is starting to cause more issues with being productive hence creating this incase there is something I am missing to hopefully resolve this.
1Password Version: 8.9.5 Extension Version: 2.3.8 OS Version: Windows 10 21H2
Browser:_ Chrome Referrer: forum-search:chrome sync
Thanks for the update here regarding 2fa. Once a device is authorized, it shouldn't require the code again until the device is deauthorized and sync should resume as expected. It sounds like the failed or dismissed 2fa prompt is causing the failed syncing as mentioned.
When signed in to 1Password.com this guide to view and manage authorized devices
notes an option "Require 2FA on Next Sign-in: Your account will remain on the device, but changes you make on other devices won’t appear until you reauthorize using a second factor":
Could try this and sign in to the app again, authorize the device. Does syncing resume as expected? Please let us know.
Sorry for delayed response of getting it working resetting everything and then it working again then later break again. It seems that if you have 2fa setup with 1password it will prompt at different times(Not every login or computer restart unsure how often). But the 2fa pops-up and has an option to enter the code or dismiss it if it is dismissed say which can be done if you need to use another program it doesn't sync and there is no obvious button or way to trigger the prompt again to enter the 2fa code.
I think idealy having an icon or notification or if that is annoying to add to interface maybe if you manually click to lock 1password then it will ask for 2fa on next unlock, if you weren't able to enter it on initial prompt.
I'm sorry to hear you are encountering a syncing issue with 1Password.com. Updates for 1Password.com are sent to/from the version 7 and 8 apps on a regular basis and are nearly instantaneous. Locking and unlocking the apps will also force an update sync.
If you currently have items that aren't synced or the next time you see one, could you try restarting Windows in Safe Mode with Networking Enabled and then try using 1Password again and check if the item(s) sync to 1Password.com? I'm wondering if something else in your device or network is causing these delayed updates to 1Password.com and safe mode is a good way to help rule this out.
If this helped, could you let us know if you are using any anti-virus or anti-malware that may be interfering with 1Password? Thanks!
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for Safari is offline when using the Testflight beta version of the iOS app","id":"message:44494","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:44494","revisionNum":1,"repliesCount":21,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:44494"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:44494"},"body":"
I’ve tested on a handful of devices and all of them now have a red cloud icon with a strike through on the extension in Safari. They don’t appear to receive any updates from the installed application either, only showing the entries that they had access too presumably before the update. It started right around the 16.5 iOS update.
I’ve tested on a handful of devices and all of them now have a red cloud icon with a strike through on the extension in Safari. They don’t appear to receive any updates from the installed application either, only showing the entries that they had access too presumably before the update. It started right around the 16.5 iOS update.
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It started right around the 16.5 iOS update. \n\n \n\n 1Password Version: 18.10.7 \nExtension Version: Not P...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw0NDUxNCw0NDUxNA","node":{"__ref":"ForumReplyMessage:message:44514"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw0NDUxNCw0NDUxMw","node":{"__ref":"ForumReplyMessage:message:44513"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw0NDUxNCw0NDUxMg","node":{"__ref":"ForumReplyMessage:message:44512"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw0NDUxNCw0NDUxMQ","node":{"__ref":"ForumReplyMessage:message:44511"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw0NDUxNCw0NDUxMA","node":{"__ref":"ForumReplyMessage:message:44510"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw0NDUxNCw0NDUwOQ","node":{"__ref":"ForumReplyMessage:message:44509"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw0NDUxNCw0NDUwOA","node":{"__ref":"ForumReplyMessage:message:44508"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw0NDUxNCw0NDUwNw","node":{"__ref":"ForumReplyMessage:message:44507"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw0NDUxNCw0NDUwNg","node":{"__ref":"ForumReplyMessage:message:44506"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw0NDUxNCw0NDUwNQ","node":{"__ref":"ForumReplyMessage:message:44505"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCw0NDUxNCw0NDUwNQ","hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:44494":{"__typename":"Conversation","id":"conversation:44494","solved":false,"topic":{"__ref":"ForumTopicMessage:message:44494"},"lastPostingActivityTime":"2023-05-26T09:36:16.000-07:00","lastPostTime":"2023-05-26T09:36:16.000-07:00","unreadReplyCount":21,"isSubscribed":false},"ModerationData:moderation_data:44494":{"__typename":"ModerationData","id":"moderation_data:44494","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:44494_1":{"__typename":"Revision","id":"revision:44494_1","lastEditTime":"2023-05-20T05:28:03.000-07:00"},"CachedAsset:theme:customTheme1-1754925389163":{"__typename":"CachedAsset","id":"theme:customTheme1-1754925389163","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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1Password for Safari is offline when using the Testflight beta version of the iOS app","moderationData":{"__ref":"ModerationData:moderation_data:44514"},"body":"
Thank you to everyone who sent in a diagnostics report. This is a known issue with the beta version of 1Password for iOS from Testflight and our developers are investigating. I've added everyone to the internal work item open for the issue so that our developers are aware that you're affected.
\n\n
Until the issue is resolved with a new update to the beta version, you can switch to using the production version of 1Password for iOS: To stop using the beta
\n\n
I'm sorry for the inconvenience.
\n\n
-Dave
\n\n
ref: dev/core/core#22067
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Thank you for posting the Support ID! One of my colleagues will take a look at the diagnostics report and send you a reply as soon as possible.
\n\n
-Dave
\n\n
ref: UAM-52677-455
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"30","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-05-26T07:44:55.000-07:00","lastPublishTime":"2023-05-26T07:44:55.000-07:00","metrics":{"__typename":"MessageMetrics","views":1},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:44511":{"__typename":"ModerationData","id":"moderation_data:44511","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:44511":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:44511","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:44494/message:44511","revisionNum":1,"uid":44511,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:44494"},"conversation":{"__ref":"Conversation:conversation:44494"},"subject":"Re: 1Password for Safari is offline when using the Testflight beta version of the iOS app","moderationData":{"__ref":"ModerationData:moderation_data:44511"},"body":"
I'm sorry that you're also seeing the same issue. This appears to be a bug that is being investigated by our developers, so that we can confirm that you're affected by the same issue I'd like to ask you to create a diagnostics report from your iOS device:
Please do not post your diagnostic report to the forum. This is for your privacy and security.
\n
\n\n
The report will be in zip format. Please send the entire file.
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\n
-Dave
\n\n
ref: dev/core/core#22067
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-05-26T07:34:47.000-07:00","lastPublishTime":"2023-05-26T07:34:47.000-07:00","metrics":{"__typename":"MessageMetrics","views":1},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:44510":{"__typename":"ModerationData","id":"moderation_data:44510","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:44510":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:44510","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:44494/message:44510","revisionNum":1,"uid":44510,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:44494"},"conversation":{"__ref":"Conversation:conversation:44494"},"subject":"Re: 1Password for Safari is offline when using the Testflight beta version of the iOS app","moderationData":{"__ref":"ModerationData:moderation_data:44510"},"body":"
@DudeThatsErin
\n\n
Thank you for posting the Support ID. If you have any other questions then please reply to my colleague's email in the support ticket. 🙂
\n\n
-Dave
\n\n
ref: AIM-99782-538
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"189","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-05-26T07:33:52.000-07:00","lastPublishTime":"2023-05-26T07:33:52.000-07:00","metrics":{"__typename":"MessageMetrics","views":1},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:44509":{"__typename":"ModerationData","id":"moderation_data:44509","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:44509":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:17296"},"id":"message:44509","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:44494/message:44509","revisionNum":1,"uid":44509,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:44494"},"conversation":{"__ref":"Conversation:conversation:44494"},"subject":"Re: 1Password for Safari is offline when using the Testflight beta version of the iOS app","moderationData":{"__ref":"ModerationData:moderation_data:44509"},"body":"
After having to clear website data and browsing history on iOS, I'm seeing the same issue. I've completely uninstalled and re-installed 1Password and restarted the phone after uninstall.
\n\n
iOS: 16.5 \n1Password iOS: 8.10.7
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-05-26T03:43:30.000-07:00","lastPublishTime":"2023-05-26T03:43:30.000-07:00","metrics":{"__typename":"MessageMetrics","views":1},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:44508":{"__typename":"ModerationData","id":"moderation_data:44508","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:44508":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:44508","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:44494/message:44508","revisionNum":1,"uid":44508,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:44494"},"conversation":{"__ref":"Conversation:conversation:44494"},"subject":"Re: 1Password for Safari is offline when using the Testflight beta version of the iOS app","moderationData":{"__ref":"ModerationData:moderation_data:44508"},"body":"
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"24","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-05-25T14:59:11.000-07:00","lastPublishTime":"2023-05-25T14:59:11.000-07:00","metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:44507":{"__typename":"ModerationData","id":"moderation_data:44507","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:44507":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:44507","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:44494/message:44507","revisionNum":1,"uid":44507,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:44494"},"conversation":{"__ref":"Conversation:conversation:44494"},"subject":"Re: 1Password for Safari is offline when using the Testflight beta version of the iOS app","moderationData":{"__ref":"ModerationData:moderation_data:44507"},"body":"
@DudeThatsErin
\n\n
I'm sorry that the steps didn't work. To investigate further, I'd like to ask you to create a diagnostics report from your iOS device:
Please do not post your diagnostic report to the forum. This is for your privacy and security.
\n
\n\n
The report will be in zip format. Please send the entire file.
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\n
-Dave
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1P_Dave That did not solve my issue. I force closed 1P and Safari. Then reopened 1P and got to the home page. Then opened Safari. Pressed on the puzzle key (on my iPad) pressed on 1Password (for the extension) and FaceID isn't working (though it works for the main app and the keyboard autofiller) and when I type my password it just says \"That didn't work. Check your password and try again\".
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Hello @DudeThatsErin! 👋
\n\n
I'm sorry that you're unable to unlock the Safari extension. Are you able to log in to your 1Password account on 1Password.com (in Safari on your iPhone, not the app)?
Open and unlock the main 1Password app from your home screen.
\n
Open Safari and go to any webpage.
\n
Tap on the AA icon in the address bar.
\n
Tap on 1Password in the menu.
\n
Follow the prompt to unlock 1Password for Safari with your account password.
\n\n\n
Does this resolve the issue? If it doesn't then can you tell me the specific error message that you see?
\n\n
-Dave
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ag_mike_d1Password Team
