Import is greyed out

ryoho
ryoho
Community Member
edited May 2023 in Business and Teams

I have a few users whose "Import" is greyed out and they can not select it. They have tried logging out of the vault and back in, which allowed them to finally click on Import, but they were unable to select anything else. Restarting did not help either. This is happening on a Mac, a Windows 11 machine (running 8.10.7), and on the website for one user.

1Password Version: 8.10.6
Extension Version: 2.10.0
OS Version: Ventura
Browser:_ Chrome
Referrer: forum-search:import greyed out

Comments

  • ScottS1P
    ScottS1P

    Hello @ryoho,

    I'm Scott on the 1Password support team. It's nice to meet you.

    Thanks for asking about importing data into 1Password. It's my pleasure to assist you with this today.

    The in app import tool requires permissions to create new vaults within a team, and would normally be disabled if the team member cannot create vaults. In most cases, adding the team members who need to import to a group with the right permissions will solve the error, but I'd need to review any 1Password account you may have to know for sure, and to provide directions to help get the import working for your team members.

    Can you send an email to BusinessSupport@1Password.com and include a link to this community post? That will help us to work privately with you, where we can more safely discuss anything that may be account specific.

    Thank you,

    Scott Swezey
    Customer Support Specialist @ 1Password

    Server status | Support hub | Release notes | Passkeys
    Get a free 1Password Families membership when you use 1Password Business.

This discussion has been closed.