Passkeys not working on PayPal, Keycloak, and Ebay
I started going through some websites and testing the new beta extension as soon as I got the email and came across 2 sites where the passkey creation prompt did not appear.
These were:
- PayPal (got stuck in "finding your security key...")
- An instance of Keycloak
With the extension disabled these show the browser setup flow as expected.
1Password Version: 8.10.7
Extension Version: 2.12.0
OS Version: Linux 6.3.5-arch1-1
Browser:_ Google Chrome Beta 115
Comments
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Paypal didn't work for me as well. Same symptom.
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PayPal and eBay for me.
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Same issue with firefox
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eBay works, in Paypal I cannot find the setting to activate passkey on their website
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Note that PayPal passkey support was originally limited to the U.S. (and might still not be available in your country):
PayPal passkeys will start rolling out today to customers in the U.S.. PayPal passkeys will become available in additional countries early in 2023, and on additional technology platforms as they add support for passkeys.
Source: PayPal
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yeah you might be right - I´m in Germany
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I'm facing the same problema at PayPal and Zoho.
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Greetings, I'm a USA based user, and I see nothing on eBay or PayPal about passkeys. eBay level 1 support told me today in a chat they are not implemented, and they don't have a date for them. PayPal I have sent a message to support, I'm waiting to hear from them. I think the directory of passkey-enabled sites from 1Password is wrong, maybe that's based on their perception as developers, but it's totally different for retail users.
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Ebay - i got mine working. :) :) However, I did have to FIRST remove the existing Fingerprint/Pin login method. (i think this was somehow the same PKC as fido2 method but done directly via windows hello being called by the browser, not using 1P.)
After turning it off. i then logged out and turned it back on, 1P asked to saved the Passkey. all good and working on login.
F-ING fantastic actually !!!!!!!!!!!!
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OK, DUMB QUESTION Incoming.... i cannot believe the day has arrived where i ask this...
Can I turn off 2FA /MFA if i am now using a passkey? 🙋♂️
I leave it on for 1P itself, but isnt the passkey tied to my devices because 1P is tied to my existing devices. Ie ebay does not have to be concerned about a new device logging in, because its relying on 1P 's trust network of my devices now?
Fascinating, the future is!0 -
My eBay account does not show the Face/fingerprint/PIN sign in option, so I seem to be out of luck. Any insights? Microsoft account did not list passkey as an option either, just their own Authenticator app
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Microsoft account did not list passkey as an option either
Which browser did you try? For me Microsoft didn’t list secure keys when using Safari, but did for Chromium (in my case Brave) and I think Firefox.
There’s a few services where setup is worth attempting in another browser if your primary browser fails for whatever reason.
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Regarding PayPal. I did a search on DDG for "paypal passkey" and the first hit was this help article: What are PayPal Passkeys? which explains a lot. Note that if PayPal changes the
/us/part of the URL to your local language, it will probably show article not found, at least it did for me when it automatically switched to/se/.According to the article you have to configure a passkey from a mobile device and you do that during the login process. There's also a paragraph about current platform support.
Which technology providers support Passkeys?
Today passkeys are supported by Safari and Chrome web browsers on Apple devices running iOS 16, iPadOS 16 macOS Ventura, and google devices running Android 9+. Passkeys are not supported on web views and windows devices. On a Windows device, the user will have to use a password or SMS OTP as a way to log in.
Before I found that article, I poked around in my account and found a setting under Security > 2-step verification > Add a device, where there was a single option called Use a security key. But when I clicked on it, it just says Finding your security key, as it did for @tonkku107. Since the "add security key" method isn't mentioned in the article above I'm guessing it's to be used with a physical FIDO key.
There's also a long thread about this in their community forum.
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Also tried to add a passkey to PayPal.
Instead of adding the passkey PayPal deleted all existing 2FA factors... (TOTP and YubiKey)
So be careful!
(after a lot of trouble I was able to setup 2FA again, but not the YubiKey or a passkey)
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Don't remember where on the PayPal site I found it, but I did find a note that passkeys aren't available for business accounts yet, just personal accounts. That may also be what's behind the problem some people are having with creating a passkey with PayPal.
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Ebay - i got mine working. :) :) However, I did have to FIRST remove the existing Fingerprint/Pin login method. (i think this was somehow the same PKC as fido2 method but done directly via windows hello being called by the browser, not using 1P.)
After turning it off. i then logged out and turned it back on, 1P asked to saved the Passkey. all good and working on login.
F-ING fantastic actually !!!!!!!!!!!!I don't see this on mine. I don't have a PIN or anything either. I tried to look, but it wanted me the verify myself with a text all the time. i got fed up and signed out.
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its at https://accounts.ebay.com/acctsec/security-center
Perhaps this should be turned off:
then turn this off:
then back on, which should create the passkeykeep trying. it is amazing actually!
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@Goldfinger I don't see any of that at all.
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@Goldfinger +1 here, same as I see in Firefox on MacOS. I get the feeling I will have to wait until this is more widely available.
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The new support instructions say:
Click the link and sign in with your email address and password, then click "Turn on" in the "Face/fingerprint/PIN sign in" section (directly below social sign in , it should appear) and follow their steps to create a passkey.Sign out, then sign back in. 1Password will sign in with your passkey automatically.
This link:
https://accounts.ebay.com/acctsec/security-centerIt's possible that my own screenshot is different, because I had already activated my passkey....
Note: It's USA only so far.
Lmk.
Goldfinger0 -
I meant to say I see the same thing as @Prime. I have only password set and do not have the "Face/fingerprint/PIN" option. As mentioned, I will hold off until this has wider support, and iOS app support as well.
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I also get stuck at the "Finding your security key..." step in PayPal.
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Hello.
Yes I have exactly the same problem. With the few sites authorizing passkeys (paypal / google...), it is almost impossible to integrate them into 1password Beta 8.10.16. 1password crash. AND with the official version, the integration of a passkey under IOS 17 only offers the iCloud keychain.0 -
On Android's PayPal app and website (in Chrome), 1Password does not intercept the passkey URI. Instead, it passes to the system handler and gets created in my Google account.
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As with others, same predicament.
Chrome Desktop gives
A passkey can’t be created on this device or browser. To see what’s supported, visit our FAQ.. Alright, paypal won't support desktop browsers, I'll try my mobile devices...Tried on my android with Chrome, and as above, passkey gets created but is stored in my Google account, not intercepted by 1Password. Maybe we'll have better luck on an Apple device....
Tried on my iPad (running iPadOS17), and using either Safari or Chrome (both of which paypal say are supported...) I get the same error as Chrome on desktop. PayPal doesn't like that either...
Edit 1: There is a bit of a hackey way around it. You can set your desktop browser's useragent to an iOS device and you can set the passkey (and save it in 1password) that way. However paypal doesn't seem to support passkey logins on desktop at the moment (even with the useragent set to iOS).
Edit 2: Trying to login to an iOS device using the passkey added via the above method, paypal (or the iPad? can't tell) just says that there isn't any passkeys for paypal.com found in 1password.
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