Passkeys and multiple accounts for a site is broken
I have multiple accounts on a site that supports passkeys. I successfully migrated the accounts to using passkeys, however, when I go to log in, I select to use a passkey and it just automatically submits the first one in my vault list. It should prompt and allow me to select between the available options if there is more than one in the vault.
1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided
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Interestingly, when I sign in on https://accounts.google.com/ 1Password shows a list of all possible items that has a passkey, and it's just a matter of choosing the right one. However, on https://passage.1password.com/demo, 1Password only shows one item (and it's the correct one) even though I have multiple items with passkeys for that site, so that site certainly works better in that regard, as there's no risk of choosing the wrong account. The demo site still isn't fully functional though, as 1Password doesn't show it's inline menu in the Email or phone number field and clicking in Autofill in the extension doesn't do anything. You have to drag and drop or copy/paste, which isn't ideal for a demo site.
I created another thread about the demo site a while ago but I never received any feedback from 1Password there and Passage never got back to me after their first email reply, so I thought I'd just mention this here instead.
Thanks folks. The team is working with how to selecting a specific passkey out of multiple passkeys for any give site. I hope we'll be able to address this soon.
I have two accounts (differing email addresses) and it is impossible for me to sign into the account with the alternative email address. It auto signs in with the first passkey. Definitely not right!
I'm on Windows 11 Pro (22H2, 22621.1848), Chrome 114.0.5735.199, and 1Password in the browser, Beta 2.13.1. I have multiple logins with google.com and have passkeys associated with all the google.com logins. I am seeing the same issue with loging in -- I get stuck in an "authentication" loop where it repeatedly tries one of my accounts (I believe it is the last passkey saved), independent of which account I select on google.com. It appears to be identical to the one reported by Backspaze. Please let me know if I can help with replicating or debugging this issue.
I can confirm this behavior for Microsoft as well (login.live.com). If I put the email address in first, or click "open and fill" option in 1Password it still will just sign me in with the first account I created.
Yep, I'm aware that the issue with tying passkeys to the browser lies with Google, and my comment was in regards to that. But as you said (wrote?), we can only hope that Google does something about it in the future. For what it's worth, I've sent feedback to Google according to the instructions in the link you provided. Those instructions though, are for feedback regarding Chrome, and the passkey issue is system wide. But getting in touch with Google isn't the easiest, so I guess we'll have to make do with what we got and hopefully the feedback will find its way to the right department.
Gotcha! I misunderstood and had wanted to clarify. I do find that it is hard to get in touch with Google, but their developers do seem to be active on https://bugs.chromium.org. If you take a look, you'll find some reports of passkey-related bugs on there. So it does seem like they're working hard from their end too. It might be worth making a report to see if you get a response.
I've made a recording and sent to the email address according to your instructions. In the email I also included step by step information to clarify what's happening in the recording. The Support ID is: [#APA-73863-462]
Thanks for sending us the recording! I do see that one of our support specialists have responded. Let's continue the conversation from there.
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I have multiple accounts on a site that supports passkeys. I successfully migrated the accounts to using passkeys, however, when I go to log in, I select to use a passkey and it just automatically submits the first one in my vault list. It should prompt and allow me to select between the available options if there is more than one in the vault.
\n\n\n\n
1Password Version: Not Provided \nExtension Version: Not Provided \nOS Version: Not Provided \nBrowser:_ Not Provided
","body@stringLength":"526","rawBody":"
I have multiple accounts on a site that supports passkeys. I successfully migrated the accounts to using passkeys, however, when I go to log in, I select to use a passkey and it just automatically submits the first one in my vault list. It should prompt and allow me to select between the available options if there is more than one in the vault.
\n\n\n\n
1Password Version: Not Provided \nExtension Version: Not Provided \nOS Version: Not Provided \nBrowser:_ Not Provided
\n","kudosSumWeight":0,"postTime":"2023-06-16T16:47:05.000-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T14:33:20.668-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:50229_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1155},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"...ubmits the first one in my vault list. It should prompt and allow me to select between the available options if there is more than one in the vault. \n\n \n\n 1Password Version: Not Provided \nExtension V...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOTowfGludCw1MDI1MCw1MDI1MA","node":{"__ref":"ForumReplyMessage:message:50250"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOTowfGludCw1MDI1MCw1MDI0OQ","node":{"__ref":"ForumReplyMessage:message:50249"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOTowfGludCw1MDI1MCw1MDI0OA","node":{"__ref":"ForumReplyMessage:message:50248"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOTowfGludCw1MDI1MCw1MDI0Nw","node":{"__ref":"ForumReplyMessage:message:50247"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOTowfGludCw1MDI1MCw1MDI0Ng","node":{"__ref":"ForumReplyMessage:message:50246"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOTowfGludCw1MDI1MCw1MDI0NQ","node":{"__ref":"ForumReplyMessage:message:50245"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOTowfGludCw1MDI1MCw1MDI0NA","node":{"__ref":"ForumReplyMessage:message:50244"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOTowfGludCw1MDI1MCw1MDI0Mw","node":{"__ref":"ForumReplyMessage:message:50243"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOTowfGludCw1MDI1MCw1MDI0Mg","node":{"__ref":"ForumReplyMessage:message:50242"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxMHwzOTowfGludCw1MDI1MCw1MDI0MQ","node":{"__ref":"ForumReplyMessage:message:50241"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuMnwyLjF8aXwxMHwzOTowfGludCw1MDI1MCw1MDI0MQ","hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:50229":{"__typename":"Conversation","id":"conversation:50229","solved":false,"topic":{"__ref":"ForumTopicMessage:message:50229"},"lastPostingActivityTime":"2023-08-13T08:31:50.000-04:00","lastPostTime":"2023-08-13T08:31:50.000-04:00","unreadReplyCount":21,"isSubscribed":false},"ModerationData:moderation_data:50229":{"__typename":"ModerationData","id":"moderation_data:50229","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:50229_1":{"__typename":"Revision","id":"revision:50229_1","lastEditTime":"2023-06-16T16:47:05.000-04:00"},"CachedAsset:theme:customTheme1-1742460390186":{"__typename":"CachedAsset","id":"theme:customTheme1-1742460390186","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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Passkeys and multiple accounts for a site is broken","moderationData":{"__ref":"ModerationData:moderation_data:50250"},"body":"
Interestingly, when I sign in on https://accounts.google.com/ 1Password shows a list of all possible items that has a passkey, and it's just a matter of choosing the right one. However, on https://passage.1password.com/demo, 1Password only shows one item (and it's the correct one) even though I have multiple items with passkeys for that site, so that site certainly works better in that regard, as there's no risk of choosing the wrong account. The demo site still isn't fully functional though, as 1Password doesn't show it's inline menu in the Email or phone number field and clicking in Autofill in the extension doesn't do anything. You have to drag and drop or copy/paste, which isn't ideal for a demo site.
\n\n
I created another thread about the demo site a while ago but I never received any feedback from 1Password there and Passage never got back to me after their first email reply, so I thought I'd just mention this here instead.
Interestingly, when I sign in on https://accounts.google.com/ 1Password shows a list of all possible items that has a passkey, and it's just a matter of choosing the right one. However, on https://passage.1password.com/demo, 1Password only shows one item (and it's the correct one) even though I have multiple items with passkeys for that site, so that site certainly works better in that regard, as there's no risk of choosing the wrong account. The demo site still isn't fully functional though, as 1Password doesn't show it's inline menu in the Email or phone number field and clicking in Autofill in the extension doesn't do anything. You have to drag and drop or copy/paste, which isn't ideal for a demo site.
\n\n
I created another thread about the demo site a while ago but I never received any feedback from 1Password there and Passage never got back to me after their first email reply, so I thought I'd just mention this here instead.
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Cross posting this post from one of the developers.
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Same here. Look at github.com as another UC to check.
Same here. Look at github.com as another UC to check.
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Thanks folks. The team is working with how to selecting a specific passkey out of multiple passkeys for any give site. I hope we'll be able to address this soon.
Thanks folks. The team is working with how to selecting a specific passkey out of multiple passkeys for any give site. I hope we'll be able to address this soon.
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Same on github.com too, I can provide any additional info by request (because not sure, what do you need in this case)
Same on github.com too, I can provide any additional info by request (because not sure, what do you need in this case)
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I have two accounts (differing email addresses) and it is impossible for me to sign into the account with the alternative email address. It auto signs in with the first passkey. Definitely not right!
I have two accounts (differing email addresses) and it is impossible for me to sign into the account with the alternative email address. It auto signs in with the first passkey. Definitely not right!
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I'm on Windows 11 Pro (22H2, 22621.1848), Chrome 114.0.5735.199, and 1Password in the browser, Beta 2.13.1. I have multiple logins with google.com and have passkeys associated with all the google.com logins. I am seeing the same issue with loging in -- I get stuck in an \"authentication\" loop where it repeatedly tries one of my accounts (I believe it is the last passkey saved), independent of which account I select on google.com. It appears to be identical to the one reported by Backspaze. Please let me know if I can help with replicating or debugging this issue.
I'm on Windows 11 Pro (22H2, 22621.1848), Chrome 114.0.5735.199, and 1Password in the browser, Beta 2.13.1. I have multiple logins with google.com and have passkeys associated with all the google.com logins. I am seeing the same issue with loging in -- I get stuck in an \"authentication\" loop where it repeatedly tries one of my accounts (I believe it is the last passkey saved), independent of which account I select on google.com. It appears to be identical to the one reported by . Please let me know if I can help with replicating or debugging this issue.
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I can confirm this behavior for Microsoft as well (login.live.com). If I put the email address in first, or click \"open and fill\" option in 1Password it still will just sign me in with the first account I created.
I can confirm this behavior for Microsoft as well (login.live.com). If I put the email address in first, or click \"open and fill\" option in 1Password it still will just sign me in with the first account I created.
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Yep, I'm aware that the issue with tying passkeys to the browser lies with Google, and my comment was in regards to that. But as you said (wrote?), we can only hope that Google does something about it in the future. For what it's worth, I've sent feedback to Google according to the instructions in the link you provided. Those instructions though, are for feedback regarding Chrome, and the passkey issue is system wide. But getting in touch with Google isn't the easiest, so I guess we'll have to make do with what we got and hopefully the feedback will find its way to the right department.
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Gotcha! I misunderstood and had wanted to clarify. I do find that it is hard to get in touch with Google, but their developers do seem to be active on https://bugs.chromium.org. If you take a look, you'll find some reports of passkey-related bugs on there. So it does seem like they're working hard from their end too. It might be worth making a report to see if you get a response.
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I've made a recording and sent to the email address according to your instructions. In the email I also included step by step information to clarify what's happening in the recording. The Support ID is: [#APA-73863-462]
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Thanks for sending us the recording! I do see that one of our support specialists have responded. Let's continue the conversation from there.
Yep, I'm aware that the issue with tying passkeys to the browser lies with Google, and my comment was in regards to that. But as you said (wrote?), we can only hope that Google does something about it in the future. For what it's worth, I've sent feedback to Google according to the instructions in the link you provided. Those instructions though, are for feedback regarding Chrome, and the passkey issue is system wide. But getting in touch with Google isn't the easiest, so I guess we'll have to make do with what we got and hopefully the feedback will find its way to the right department.
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Gotcha! I misunderstood and had wanted to clarify. I do find that it is hard to get in touch with Google, but their developers do seem to be active on https://bugs.chromium.org. If you take a look, you'll find some reports of passkey-related bugs on there. So it does seem like they're working hard from their end too. It might be worth making a report to see if you get a response.
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I've made a recording and sent to the email address according to your instructions. In the email I also included step by step information to clarify what's happening in the recording. The Support ID is: [#APA-73863-462]
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Thanks for sending us the recording! I do see that one of our support specialists have responded. Let's continue the conversation from there.
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ref: APA-73863-462
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