Two-Factor Authentication for EA doesn't work

muhhy

Two factor authentication for EA (aka EA Origin) doesn't work.
1Password keeps on failing to read any of the QR codes that the site generates.
The site lets you choose between iPhone, iPad, Android, or Windows Phone and the QR code changes according to the choice, but none of them work.

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1Password Version: 8.10.7
Extension Version: 2.12.0
OS Version: Windows 10
Browser:_ Chrome
Referrer: forum-search:two-factor authentication

steph.giles

Hey @muhhy,

Can you let me know the steps you are taking to set up 2FA on this website?

Do you get to a page where it offers you a QR code to scan? What happens if you click on the three dots in the corner of your EA item and choose 'Scan QR code'? Does it work or does it fail to scan?

Any detail would be really helpful.

muhhy

I'm following the steps written here: https://help.ea.com/en/help/optimized/login-verification-2/#app-authenticator

1. I go to my EA Account's Security settings using my PC browser.

2. I click on "Turn On" under the Login Verification.

3. I verify my self by having the security code sent to me via email. (I think this step is skipped if you already verified yourself recently)

4. I choose "App Authenticator" in the "Turn On Login Verification".
5. I'm shown a QR code in the "Set up an App Authenticator", but none of the QR code work when I right click and copy the QR code to the clipboard.

So I never got the 2FA to turned on using 1Password. So there is no 'Scan QR code' option when I click on the three dots of my EA item. The screenshot here in Japanese but it only gives the options 'Play', 'Show properties', 'Repair', 'Uninstall', and my play time.

david.m_1P

Hi @muhhy ,

Thanks for providing further details along with screenshots!

It appears that you're clicking somewhere else as options the screenshot and options you mentioned are not coming from 1Password. Can you first double-check and confirm that you have a Login item saved in 1Password for EA Origins? This will be necessary in order to add two-factor authentication. If so, I'd like to ask if you can try the following steps:

1. Unlock 1Password in your browser.
2. Visit the EA Origins website, autofill your credentials, and sign in.
3. Navigate to the EA Origins account Security settings and complete the steps necessary to show the QR Code on the screen, as seen in your screenshot for step 5.
4. Click the 1Password icon in your browser's toolbar and ensure the EA Origins item is currently selected.
5. Within the EA Origin's item click the kebab menu ( ⋮ ) next to the "Autofill" button, then select "Scan QR Code".

Let us know if you're able to successfully scan the QR code to store a one-time password in 1Password.

I've also included our support guide for using 1Password as an authenticator below for reference:

• Use 1Password as an authenticator for sites with two-factor authentication

Looking forward to hearing from you!

muhhy

I tried what you said, but the QR code isn't recognized.
It says 2FA QR code can't be found.

muhhy

woops, the "2FA QR code can't be found" disappeared when I took the screenshot.

steph.giles

Hey @muhhy,

Thank you for getting back to us.

Can you try creating an item on our test website and see if you are able to scan the QR code here? Here's how:

1. Go to https://fill.dev/form/login-simple and enter some junk data
2. Click the Save in 1Password prompt and save a new item.
3. Now go to https://fill.dev/form/registration-2fa
4. Click on the 1Password icon in your browser toolbar and choose the 3 dot menu in the corner of the item > Scan QR code

Do you see the same message or does it add the 2FA code as you would expect?

If this page works as expected for you, I think it would be useful if we could gather some page details for the EA Origins site to pass on to our development team to take a closer look. Here's how:

1. Navigate to the page with the QR code
2. Right click the 1Password icon in your browser toolbar.
3. Click Help and choose Collect Page Structure.
4. 1Password will save a .json file to your "Downloads" folder.
5. Attach the downloaded .json file to an email addressed to support+forum@1password.com with a link to this thread.

Let us know how you get on!

muhhy

I was able to setup the 2FA.
I'll try to collect the data from EA later.

steph.giles

Thank you for getting back to us @muhhy.

Once you have sent over these details can you share the support ID number here so I can locate your ticket?

Thank you!

Deaves

I've had this problem to. I creates a url in the 1-time password field, but 1password also has a "QR code not recognized" error that comes up.

steph.giles

Hey @Deaves,

Can you confirm if you are experiencing this on the same website (EA Origins) or across all websites?

Deaves

Just the EA website. Exactly as described by the user above.

steph.giles

Thanks for prompt response @Deaves.

I'm having a hard time locating the page details we requested, can you follow the steps here and send them over please?

Thank you!

muhhy

If this page works as expected for you, I think it would be useful if we could gather some page details for the EA Origins site to pass on to our development team to take a closer look. Here's how:

1. Navigate to the page with the QR code
2. Right click the 1Password icon in your browser toolbar.
3. Click Help and choose Collect Page Structure.
4. 1Password will save a .json file to your "Downloads" folder.
5. Attach the downloaded .json file to an email addressed to support+forum@1password.com with a link > to this thread.

I can't find the "Help" option in the 1Password browser extention.
There is a "See Help" kind of thing in the menu, but it only links to this page -> https://support.1password.com/getting-started-browser/

Where can I find the "Help" that will enable "Collect Page Structure"?

steph.giles

Hey @muhhy,

If you right click the 1Password icon in your browser toolbar or anywhere on the page you should see a context menu containing Help > Collect Page Structure

I hope this helps!

muhhy

I sent you the file via email with the title "Two-Factor Authentication for EA doesn't work" with a link to this post.

steph.giles

Thank you @muhhy, can you share the Support ID number so I can close the loop?

ChrisC1P

@Deaves @muhhy

I happen to have an EA account myself and so I was able to do some testing on my end and found I was able to add a one-time password to my login item. If you wish to use 1Password as your authenticator app, you can just press "Continue" in the first window.

You'll then be shown a second window with the QR code to add the actual one-time-password field which you can add to your 1Password item by clicking the three vertical dots next to the autofill button and choosing "Scan QR Code":

You should then see the one-time password field in your login item and be able to fill it on the website:

Let me know how it goes!

muhhy

@ChrisC1P
Great! I was able to turn on two-factor authentication using your method.
Thanks!

steph.giles

Thank you for the update @muhhy, let us know if there's anything else we can help with at all.