Unable to setup 1Password for iOS using a security key

AvatarNC
AvatarNC
Community Member
edited June 2023 in iOS

Trying to set up 1Password to you use YubiKey. Ended up deleting 1Password from iPad and adding it back. Now I am unable to login. It does not like my password. I have logged in on two other devices… iPhone and Mac… so I know password is good.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • AvatarNC
    AvatarNC
    Community Member

    I can’t find a way to close or delete this post so please do not include any comments.

  • AvatarNC
    AvatarNC
    Community Member

    I get this message from 1password on my Mac, iPhone, and iPad. There is a sign in option, but it does nothing. Just repeats the message in the title.
    Two things I’ve done recently: 1) installed security keys in the web login of 1Password and 2) reset my iPad and restored from a previous backup.

    I am putting NA in the browser questions since this issue is independent of the browser.

    1Password Version: 8.10.7
    Extension Version: NA
    OS Version: iOS 16.5.1
    Browser: NA

  • AvatarNC
    AvatarNC
    Community Member

    I resolved this issue by also adding an authentication app. Once I did that and hit the sync icon, it prompted me for either my key or the authentication app code. Entered code and problem solved.

  • Dave_1P
    Dave_1P

    Hello @AvatarNC! 👋

    I'm happy to hear that you were able to workaround the security key issue by adding an authentication app. The issue is known to our developers and we hope to release a fix in a future update to 1Password. You can find more details here: https://1password.community/discussion/comment/690285/#Comment_690285

    Since you've been able to workaround the issue, and since we have another thread already open to discuss the issue, I'm closing this thread. 🙂

    -Dave

This discussion has been closed.