How to exit the family group and cancel the account?

Temp1puser

I joined a family group, but I couldn't contact the organizer. The subscription has expired and my account is frozen. How can I log out of the family group and delete my account? Or how to delete all the password information in my account?

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1Password Version: 8
Extension Version: Not Provided
OS Version: macOS 13
Browser: Chrome

ag_josephine

Hi @Temp1puser,

The family organizer would need to be contacted in order to delete the account; you can delete the data within the account however, via the below depending on your device:

If you're trying to delete items at 1Password.com in your browser:
https://support.1password.com/1password-com-items/#archive-and-delete-items

1.Sign in to your account at 1Password.com: https://start.1password.com/signin/
2. Locate the item you'd like to delete and select it.
3. Click "Edit" and then click "Delete".

If you're using the 1Password for Mac application:
https://support.1password.com/getting-started-mac/#archive-and-delete-items

1. Open and unlock the 1Password for Mac application.
2. Locate the item you'd like to delete.
3. To delete an item, select the item, then click Delete. Or choose Item > Delete.

If you're using the 1Password for Windows application:
https://support.1password.com/getting-started-windows/#archive-and-delete-items

1. Open and unlock the 1Password for Windows application.
2. Locate the item you'd like to delete.
3. Select the item and drag it to Recently Deleted in the sidebar. Or click the three vertical dot icon and choose Delete (Ctrl + Del).

If you're using the 1Password for iOS application:
https://support.1password.com/getting-started-ios/#archive-and-delete-items

1. Open and unlock the 1Password for iOS application.
2. Locate the item you'd like to delete.
3. To delete an item, tap it, then tap Edit. Scroll down and tap Delete.

If you're using the 1Password for Android application:
https://support.1password.com/getting-started-android/#archive-and-delete-items

1. Open and unlock the 1Password for Android application.
2. Locate the item you'd like to delete.
3. To delete an item, tap it, then tap the three vertical dots icon > Delete item.

Temp1puser

Hi @ag_josephine ,
Thanks for your help. But my account has been frozen, so I can't click "edit" or delete item. Is there any other way? I can't get in touch with the family organizer at all. Thank you in advance.

ag_josephine

@Temp1puser,

We will be happy to help you with this - to avoid sharing your account information here, can you send us an email to support@1password.com/support+forum@agilebits.com from your account's registered email address so we can continue the conversation there.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

Temp1puser

@ag_josephine
I have sent an email to support@1password.com using the email of the 1password account, but I haven't received any reply.

ag_tommy

@Temp1puser

It looks like we sent a reply a few minutes ago. Please check your inbox.

ref: VLU-47614-197

Temp1puser

@ag_josephine @ag_tommy
ticket ID: [#VLU-47614-197]

ag_tommy

Thanks. Since we have an email conversation going let's continue there. I am going to close this to prevent duplication of efforts.