I tried the Safari 17 Beta on MacOS Ventura, especially the new profiles feature. I added different profiles for personal, work, and university. For each profile, I was able to configure the 1Password extension to use different vaults, and a different default vault. This is a great new feature! Since the upgrade, the extension in Safari is often locked, even though the 1Password app is unlocked. Clicking on the 1Password browser icon, reveals a window with a button "Open 1Password", which has no effect on click. After a lot of tries, the extension sometimes gets unlocked and autofill is working. Universal autofill is always working fine. 1Password Version: 8.10.9 (81009046) Extension Version: 2.13.0 OS Version: macOS 13.5 Browser: Safari

Hey P4sca1, It sounds like 1Password in your browser might be having a hard time connecting with your 1Password app. If you follow the steps below do things then work as expected: Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit". Quit your browser by right clicking its icon in the Dock and selecting "Quit". Open and unlock 1Password. Open your browser and test if it is working properly. If the issue persists I'd like to ask you to send over a console log from your browser as well as a diagnostics report so we can take a closer look at what is happening: Save a console log for 1Password in your browser How to send a 1Password diagnostics report Please attach theses reports to an email to support+forum@1password.com with a link to this thread. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

I know this is beta software, and I am not expecting everything to work right away with new prerelease versions. I hope this bug report can be reproduced by the team, so that they can provide a stable version, once Safari 17 comes out this fall. That being said, I really enjoy all the effort put into 1Password 8. Keep up the great work! :)

Hey, thank you for the reply! For now, the issue is gone. I will post another reply here, if the issue arises again.

Thanks for the update P4sca1. I hope things are smooth sailing from here on but please let us know if there is anything else we can help with at all.

I'm still having the same issues with Safari 17 and 1Password. When restarting 1Password and Safari, it works fine, but the problems start to occur again after some time. In addition to the issues already reported, I experienced a problem today: clicking on the 1Password icon in the browser toolbar would open a new tab with no content.

Extension is working unreliably in Safari 17 Beta

17 Replies

1P_Dave
Moderator
3 years ago
P4sca1

Thank you for posting the Support ID. The team will send you another reply via email as soon as possible. Since we have a communications channel open with the support ticket, I'm closing this thread to prevent duplication of efforts.

-Dave

ref: ZD-180935
P4sca1
Occasional Contributor
3 years ago
Support ID is 180935. I already got an answer and provided more information.

For the others: I am facing 3 different issues with 1Password:
1. Unlocking 1Password results in multiple focus changes to and from Safari (maybe 1 focus change per account / vault but that is just a wild guess)
2. Unlocking 1Password takes a few seconds until the change is reflected in the browser extension. This used to be nearly instant.
3. Inline suggestions are not working. Clicking on the inline icon has no effect. (universal autofill works flawlessly and is very fast).
steph_giles
1Password Team
3 years ago
Hey P4sca1,

I'm sorry for the ongoing trouble. Do you have a support ID you can share here so I can close the loop?

Thank you!
P4sca1
Occasional Contributor
3 years ago
I am still experiencing issues with the Safari extension in latest MacOS Sonoma on an Intel MBP. I have send an email including console logs and a diagnostics report.
steph_giles
1Password Team
3 years ago
Thanks for the update @bed, I hope things are smooth sailing from here on.
Former Member
3 years ago
Thanks, with the Sonoma RC and latest 1PW updates things have been better, certainly hard to replicate on demand with a video! 🤞🏼
steph_giles
1Password Team
3 years ago
Hey @bed,

Just closing the loop as I see we are troubleshooting this over email, I hope we can get things back on track soon!

ref: TIH-57455-245
Former Member
3 years ago
I am currently using the latest beta for both macOS app and Safari extension with Safari 17 beta. Im running Safari 17 in two ways, one as the beta download on my MBP which is still running Ventura, the other on my iMac which is on the Sonoma RC. The behavoir in 1PW is the same for me on both machines.

Things are usually great on a fresh boot of everything in a Personal tab, but as soon as I use multiple Safari Profiles, things break very quickly. Trying to unlock within Safari can go hey wire, with the focus jumping from the browser to the app and back again, things flickering like crazy and just stuck in a loop. I suspect the 1PW app keeps crashing during this process.

I've sent a support email with console and diagnostic logs suggested above to help.

Cheers,
Andrew
1P_Dave
Moderator
3 years ago
@AndyQ

Thank you, I've located your email and one of my colleagues will get back to you via email as soon as possible.

-Dave

ref: QUZ-26569-169
Former Member
3 years ago
Have just submitted a browser and app diagnostics report - didn't receive automated email reply though.