After doing an account recovery the iOS app won't unlock

reverb09
reverb09
Community Member
in Families

My daughter did an account recovery and reset her master password. She can log into 1PW web just fine, but her pw doesn't work in the iOS app. Is this just a delayed sync issue, or is there something else we need to do?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
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Comments

  • GreyM1P
    GreyM1P

    Hi there @reverb09

    Chances are that 1Password for iOS is still expecting her previous account password, so try removing the 1Password app from the device and reinstalling it from the App Store. This will prompt a new sign-in, which will then accept the new account password. Give that a try and let me know how you get on. I'll be here if you need further help.

    — Grey

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