1Password Database could not be backed up after Sonoma update

pan1

I'm on Mac and just upgraded to Sonoma, 1P hasn't given me any problems in years—I'm using 1P6 and I've just received this pop up box:

The 1Password Database could not be backed up. The operation couldn’t be completed. (NSFileHandleOperationException error 1.)

All the posts I see about this error are back from 1P3 or so, so I don't know what the problem can be.

I've already tried to reinstall from a previous backup, but this didn't fix things. I've also re-established a Vault. Any clues?

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1Password Version: 6.8.9
Extension Version: Not Provided
OS Version: Sonoma 14.0
Browser: Safari

Dave_1P

Hello @pan1! 👋

I'm sorry that you're running into an error message when using 1Password 6 on your Mac. 1Password 6 is no longer supported, it received its last update in 2018 and hasn't been tested with macOS Sonoma.

That being said, the team and I will try to help as much as possible. I'd like to ask you to create a diagnostics report from your Mac (use the steps for 1Password 7):

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/142515/1password-database-could-not-be-backed-up-after-sonoma-update
• Your forum username: Pan1
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

pan1

Thank you so much for your help!

[#RQT-46122-174]

Dave_1P

@pan1

Thank you for posting the Support ID. Since I see that you're already discussing the situation with the team over email, I'll close this thread. 🙂

-Dave

ref: RQT-46122-174