Firefox extension stops working with JS error

finwe

Time to time, I am unable to conjure the quicklist of password sugestions in Firefox.

The click on the 1Pass icon in the field ends with the JS error Uncaught (in promise) Error: Error response received for message <get-inline-suggestions>. This is a newly re-opened browser after system restart for updates, but also happens after waking up.

Restarting the browser helps.

The app is running and is unlocked.

Happy to provide more debugging information if told where to get it.

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1Password Version: 8.10.18
Extension Version: 2.15.1
OS Version: Windows 10
Browser: Firefox 118.0.1

ag_mike_d

Hi @finwe,

Thanks for your message. I'm sorry you've been receiving this JS error in Firefox after a system restart or waking.

This is a known issue the team is working to resolve. As a quick workaround, when you encounter this issue in the future, try toggling off, and back on the 1Password extension in Firefox instead of restarting.

In the meantime, you can keep 1Password in the browser up-to-date and watch 1Password Releases for the latest news about fixes like this.

Let us know if you have any other questions or concerns.

ref: dev/core/core#23266

finwe

Hi Mike, great to hear that this is being fixed. Thanks.

Dave_1P

Thanks again for reporting the issue. 🙂

-Dave

t20n

I've been having this issue for a good while now. I even got used to it. Just remembered how it was because I had to switch to chrome and there it works perfect, as usual.

Firefox, as always, second class citizen.

Please fix that, thanks.

t20n

Just updated to macOS Sonoma and updated Firefox to the latest, and the issue is gone.

ChrisC1P

Hi @t20n thanks for sharing that updating Firefox and macOS Sonoma to their latest versions resolve the issue. Let us know if you have any other questions or if you run into any trouble!

t20n

sorry to report the issue is back again:

Uncaught (in promise) Error: Error response received for message <get-inline-suggestions> request moz-extension://fa5e543d-2901-4c51-ba90-a8fcb40df179/inline/menu/menu.js:4 menu.js:4:5009 ​

EvonG1P

Hey @t20n, I'm sorry for the trouble. Could you please send an email to support+forum@1Password.com so that our support team can help you.

With your email please include:

• A link to this thread: https://1password.community/discussion/142750/
• Your forum username: t20n

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

We look forward to hearing from you.

Daniel1

I have the same problem.

themartorana

+1 - Sonoma 14.0 (23A344), Firefox 120.0.1 (64-bit), 1Password in the browser 2.15.1 21500107, on STABLE channel

steph.giles

Hey @Daniel1, @themartorana,

I'm sorry for the trouble you are having with 1Password in the browser. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

• Save a console log for 1Password in your browser
• How to send a 1Password diagnostics report

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

themartorana

@steph.giles done - BitBot support [#UYQ-69833-834]

themartorana

Oh and I should mention that stopping and starting the plugin in Firefox (as mentioned above) does work to fix the issue temporarily, until the next fresh open.

Dave_1P

@themartorana

Thank you for posting the Support ID! One of my colleagues will review the logs that you sent in and send you a reply via email as soon as possible. Please continue the conversation there. 🙂

-Dave

ref: UYQ-69833-834