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Former Member's avatar
Former Member
2 years ago

Cannot complete Safari installation

When I click on the last box, "Finish Setup in Safari" it just takes me to a blank webpage. Same thing happens when I click on the extension in the toolbar, or "right" click and try to go to settings. I've enabled 1Password for Safari in Accessibility

1Password Version: 8.10.23
Extension Version: 12.6.8 (21G725)
OS Version: MacOS 12.6.8 (21G725)
Browser: Safari

browser extension
  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey there @USKiwiBarlow

    Your footer shows you're on macOS Monterey 12.6.8, and there can sometimes be trouble getting 1Password for Safari working in macOS Monterey. Here's what to do:

    1. Open and unlock the main 1Password app.
    2. Click Help menu > Troubleshooting > Fix Missing Safari Extension.

    If you're able to use a newer version of macOS, it's recommended: Update macOS on Mac - Apple Support.

    Give that a try and let me know how you get on. I'll be here if you need further help. :)

    — Grey