Forum Discussion

sflick's avatar
sflick
New Contributor
2 years ago

Autofill unreliable on https://login.mittwald.de/login

Hi, Mittwald changed their UI (to using React I think) and now sometimes the name is not filled in automatically. To reproduce, just try to open the page via a login in 1Password in the Browser a few times.

I contacted their support but they were unable to do something about it.


1Password Version: 8.10.27
Extension Version: 2.21.0
OS Version: Windows 11 23H2
Browser: Firefox and Chrome

5 Replies

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team

    Hey sflick, I've located your support ticket and we will get in touch with you as soon as possible about this issue. Let's continue the conversation there, I'm closing this thread to prevent duplication of effort. ๐Ÿ™‚

    -Evon

    ref: BPQ-39995-981

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team

    Hey sflick, I recommend sending an email to mailto:support+forum@1Password.com so that our support team can help you.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/144786
    • Your forum username: sflick
    • Attach the video to the email. If the video file is too large, we can send you a secure upload link after we've received your message. Please be sure the video does not include any sensitive information.

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and Iโ€™ll be able to locate your message and make sure itโ€™s gotten to the right place.

    We look forward to assisting you further.

    -Evon

  • sflick's avatar
    sflick
    New Contributor

    Hello 1P_Evon, yes thats the feature I use. I have a video recording too but am hestitant to post it here because of partially visible account information. I can still reproduce the problem.

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team

    Hello sflick, thank you for reaching out. I'm sorry to hear about the trouble you're having with 1Password in the browser.

    I've done some testing on my end but haven't been able to recreate the same behaviour. What exact steps are you taking when using 1Password to autofill?

    You mentioned:

    try to open the page via a login in 1Password in the Browser a few times.

    May I ask if you're referring to the "Open & Fill" feature in 1Password in the browser?

    -Evon