QR code detection failed

Options
JamesHenderson
JamesHenderson
Community Member
edited June 11 in Mac

This hasn't worked for me for a couple of weeks now.

Luckily I don't use it so often and I know how to work around it, but I thought I should mention it as it is frustrating.

I've read this and this.

  • screen recording is active
  • I have restarted both Safari and 1Password
  • The QR code is always clear on the screen

Any ideas?


1Password Version: 8.10.33
Extension Version: 2.24.2
OS Version: 14.5
Browser: Safari

Comments

  • JamesHenderson
    JamesHenderson
    Community Member
    Options

    Just realised this should be filed under Mac but not sure how to change it.

  • ag_tommy
    edited June 11
    Options

    It's all good James. How have you been? I'll get it moved, btw.

    Thoughts:

    1. Are you scanning on the main display screen? I've had a couple of users who could not scan on an attached monitor. Try moving the QR code to the main screen.
    2. Have you tired scanning from 1Password for Safari as an alternate method?
    3. I can't say I recall needing it on the desktop, but consider increasing the brightness of your display, temporarily, as a test.

    --

    If the code is dense, you may need to increase its size. When this happens, I typically increase it twice. Can you try increasing the size of the QR code? You can do this by pressing the Command key (Control on Windows) and "+" while viewing the code in the browser. I typically have great success with this option. There are others you can try below.

    • To return to the standard view size in the browser, press the Command key (Control on Windows) and 0.

    Potential other options:

    You can also try copying the code from the screen optionally. 1Password is able to see the code on the clipboard. I'm not sure if the code is copyable, but you might also give that a try. Right-click and use the copy image action.

  • JamesHenderson
    JamesHenderson
    Community Member
    Options

    Hey - good to hear from you! ...all good here, thanks!

    Thanks for replying!

    I do have 2 monitors and will try all your points. I'll let you know.

  • Hi @JamesHenderson - we are currently aware of an issue with the QR scanner in 1Password for Mac that can sometimes cause it to fail and the development team are working towards a fix. In the meantime, some improvements have been made in version 8.10.34 of 1Password for Mac. Can you try updating and let me know how you get on?

    If you're still running into issues, can you let me know whether it's limited to QR codes from specific sites?

    In the meantime, you can use the workaround of scanning QR codes from 1Password for the browser, or copying and pasting text-based TOTP setup codes (where available) directly to the One-Time Password field of a saved Login item.

  • JamesHenderson
    JamesHenderson
    Community Member
    edited June 13
    Options

    @Kester.D_1P just forced an update to 8.10.34 - now looking for a website to try it on...

    In the meantime, you can ...copying and pasting text-based TOTP setup codes (where available) directly to the One-Time Password field...

    Yes, that Is what I have had to do recently.


    Edit:
    I used this website https://2fas.com/check-token/ and it now works (on both monitors)

    Thanks both!

  • Dave_1P
    Options

    @JamesHenderson

    Thank you for the update! I'm happy that things are now working with the latest version of 1Password for Mac. Let me know if you do see any other issues pop up. 🙂

    -Dave