Password Reset Emails
I am failing to receive password reset emails sent by several online accounts, using Outlook (16.86) on macOS (14.5). Adding the domains to Safe Senders and to the Safe Mailing Lists does not correct the problem. Additionally, the Focused Inbox feature is disabled, no Sweep rules are defined, and the used email storage (1GB) is below the allowed maximum (100GB). Finally, the emails are also not visible when using Outlook on the web, and are not present in the Junk folder.
The problem appears to be specific to password reset emails, since all other email traffic is operating normally. Recommendations from members of this password community would be most welcome and appreciated.
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Comments
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@ag_tommy, I intentionally submitted the post to this community, in order to leverage its password related expertise; in the hope that a member may have experienced a similar challenge and could share a recommended solution. (Thank you for allowing me to post this query on the forum.)
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in the hope that a member may have experienced a similar challenge
Thanks to 1Password, requesting a password reset is extremely rare. Only happens, if a password change or account creation fails due to 1Password not properly updating the new or saving initial password, which is unfortunately not rare due to 1Password interfering with too many overlays and add-on functionality.
However, I don't remember ever missing such reset mails. Also other account related mails, for example these notifications from Google and other services telling "you just signed in on a new device" are always reaching me fine. Or these email verification mails that contain a 6 digit code as 2nd factor. All reach me fine.
If this is happening for you, and you already made sure your own sender block list is empty and you don't have any filtering rule in your mail client, you should contact your email provider or change the email provider.
I happen to be my own email provider, so I'm able to tell it's possible on the email provider side they are applying a too strong blocking policy for suspected spam sending. Every email provider has to employ blocklists to avoid being flooded by spam, and due to the dynamic aspect of these lists, it might be some legitimate sender can be on a blocklist just for a few hours or one day, then allow him again, and the user will never know why some sender isn't able to reach him. Major senders are on fixed whitelists, but smaller senders such as smaller shops or web forums sometimes suffer from overblocking.
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I can't say that I've run into a similar situation. I would recommend reaching out to Microsoft Support so that they could take a look and advise on further troubleshooting steps that you could take. 🙂
You could also try a non-Outlook email address (if you have access to one) to see if the password reset email from one of the service that you're using reaches that inbox.
-Dave
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