Sign in with error message: Missing item

Tzesto

Hi all
I noticed a problem with the application for windows 1password when I register a new password in the program.
More precisely, if on a site I set that I connect with my google account... after a while I get an error in the application and on that site it tells me that there is no password or account with which I can connect.
I'm going to show you some sites where I connected with my google account and after a while I got this error
I am curious if you have encountered this problem and how it can be fixed? Or i need a software update?
Thank you very much for your help

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1Password Version: 8.10.35
Extension Version: 2.25.1
OS Version: Windows 11
Browser: Chrome

1P_Gem

Hi @Tzesto!

Have you either moved or deleted your saved login item for the Google account that you used to sign in to these websites? If so, this would explain why it's showing this message in any items that have sign in with fields associated with that Google account.

If you've moved your Google account item to a new vault, you can click Edit on any item that used it to sign in with, click the dropdown arrow to the right side of the sign in with field, click on your Google account in the list that appears, then click Save. This should point the item to its new location and get things working again.

If you have deleted your Google account item, restoring it from Recently Deleted should get things working again.

Let me know how this goes!

Tzesto

Hi,

Thank you very much for your answer @1P_Gem
I followed your steps and everything returned to normal.
I don't know what happened to cause that error, but now I will know how to fix it in case it occurs again.
A beautiful day

1P_Gem

Hi @Tzesto, I'm so pleased to hear that all is back to normal now! Thanks for letting us know 😄