Problem with multiple yubikeys

vridge
vridge
Community Member
in Families

Hi,

On the 1password website, I have registered multiple Yubikeys. I have one USB-A yubikey, and another USB-C yubikey.

Unfortunately, I can only get the USB-A yubikey to work correctly. When I plugin the USB-C yubikey, I get an error message and the authentication fails. I've tried deleting and re-registering the USB-C yubikey, but that does not work. The USB-C yubikey authentication fails on both MacOS and Windows 11. The USB-A yubikey auth works on both MacOS and Windows 11.

Any suggestions as to how I can debug this?

1Password Version: 8.10.35
Extension Version: 2.25.1
OS Version: Windows 11
Browser: Chrome

Comments

  • GreyM1P
    GreyM1P

    Hi there @vridge

    It'll be worth checking that your USB-C YubiKey has the right interfaces turned on, as a first measure. Here's what to do:

    1. Download the YubiKey Manager app: YubiKey Manager | Yubico.
    2. Insert your YubiKey and check the Interfaces tab.
    3. Unless you've been specifically instructed not to, make sure that all interfaces are turned on.

    At the very least, FIDO U2F and FIDO2 must be turned on to work with 1Password.

    Give that a try and let me know how you get on. I'll be here if you need further help. :)

    — Grey

  • vridge
    vridge
    Community Member
    edited July 18

    Hi,

    Thanks for the suggestion @GreyM1P. I installed the YubiKey Manager on my Windows machine and verified that all of the interfaces were already enabled.

    So, that doesn't seem to be the problem.

    Thanks,

  • ag_tommy
    ag_tommy
    edited July 19

    @vridge

    I talked with Grey just now. They asked me to have you submit a diagnostic report. Here's how to do that:

    1. Open 1Password.
    2. Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.
    3. Select Advanced.
    4. Select Send Diagnostics.
    5. Select Reveal to locate the report in your Downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    • Your forum username: vridge

    • A link to this thread: https://1password.community/discussion/146394/problem-with-multiple-yubikeys#latest

    • Please do not post your diagnostic report to the forum. This is for your privacy and security.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • vridge
    vridge
    Community Member

    Hi @ag_tommy and @GreyM1P,

    I have submitted the diagnostics info as requested.

    The support ticket ID is HFU-49263-856.

    Thanks,
    -Alec

  • ag_tommy
    ag_tommy

    Thanks @vridge

    ref: HFU-49263-856