This is occurring on my iPad Air 2024 with M2 Processor after updating to 17.6.1 and 1Password for iPadOS was updated to 8.10.38 via the automatic app updates on iOS. I do not know which update took place first but my issue occurred after the update of of both 1Password and iPadOS in the last 2-3 days prior to todays date of 8/13/24. 1) The problem has to do with the 1password extension icon not responding in Safari 2) If I disable and enable 1password extension using Safari extension settings, the 1password extension will work 1 time and ONLY 1 time, failing after that. 3) I believe this is happening too on the iPhone at 17.6.1 also but I did not extensively test as much as I did on the iPad. 4) I initially called Apple, they signed on to my iPad, and concurred this is an issue but not necessarily an Apple issue. They could apparently tell remotely that the press on the 1password icon was occurring and was recognized. 5) I use Raindrop.io also as an Extension in Safari, and this issue Does Not affect the Raindrop.io extension, so the problem seems to be centered around 1password. 6) I use the 1Password Safari extension probably 30-40 times a day, so I detected this immediately. Any others seeing this issue? 1Password Version: 8.10.38 Extension Version: 8.10.38 OS Version: iPadOS 17.6.1 Browser: Safari

dhch94, ianbaldwin, and fstorch Thank you all for sending in the diagnostics reports. It looks like our development team doesn't require any more reports for the moment and a fix is being worked on. Hopefully it is released soon. For the time being, I recommend folks that are seeing this issue use iOS Password AutoFill to fill and save logins from 1Password instead of using the web extension: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad Keep an eye on this thread for updates. -Dave ref: ULT-39818-943 ref: LDP-28562-674

George47 and jeremywsherman Thank you for the reports. Our developers are working on a fix and hope to release it as soon as possible. For the time being, I recommend using Password AutoFill to save and fill your logins instead of the extension: Use 1Password to save logins and sign in to apps and websites on your iPhone and iPad -Dave

I have been running into the exact same issue (but primarily on 2 different iPhones, my iPads are surprisingly OK at the moment). I opened a support case with 1Password but so far have mostly been asked for screenshots. I see a thread has been started on reddit for the same issue: https://www.reddit.com/r/1Password/comments/1er5ewj/ios_safari_extension_not_working/

Same issue, that thing starts driving me crazy, the extension works only one time and then I need to restart Safari. I’ve also manager to crash safari with shortcut Command+Maj+X I’m using iPadOS 17.6.1 and 1Password 8.10.38

@Darkwing1167 Thank you for posting the Support ID. I see that one of my colleagues has already sent you a reply. 🙂 -Dave

Issue with iPadOS 17.6.1 and 1Password Extension on Safari

1P_Dave
Moderator
6 months ago
Thank you for confirming that the issue is resolved on your end as well. 🙂

-Dave
WorldIRC
New Contributor
6 months ago
Everything working well now.
rickapel
Occasional Contributor
6 months ago
1P_Dave ,
Thought I would comment since I opened the discussion. Everything works perfect for me as of last 1password update. Great work guys!
1P_Dave
Moderator
6 months ago
ings

I'm happy that everything is working for you. Thanks for confirming. 🙂

-Dave
ings
Contributor
6 months ago
I’ve not experienced the problem since applying the update. Thanks.

Dave Ings
1P_Dave
Moderator
6 months ago
Hello folks,

Thank you all for your patience. We recently released a new update to 1Password for Safari on iOS where we're fixed an issue where you’d have to turn the extension off and on again. If you haven't updated yet then follow the steps in this guide:

How to keep 1Password up to date

If you still have trouble using 1Password for Safari after updating to version 8.10.44 then please let me know.

-Dave
shaun3000
New Contributor
6 months ago
Seems to be working
Tcheuck
New Contributor
6 months ago
1p_jac 1P_Dave Works for me, thanks!
gct3o
Occasional Contributor
6 months ago
I am having the same issue and the AutoFill work around doesn’t work properly. For example I was attempting to order food using the toastab.com website from Safari on my iPad and the Autofill window did not appear and the magic “key” icon was not visible. At that time the Safari extension was also not working. I’ve had, what feels to me, to be significant number of occurrences where the extension doesn’t work in this manner and it has been happening for a while. This also holds true for the Autofill feature. Since it was “added” it seems that most of the apps where I need to use the “key” icon to get to 1PW no longer show this icon. Not sure if this is 1PW or iPadOS but it is quite frustrating.
1P_Dave
Moderator
6 months ago
I'm sorry again for the frustration to everyone affected by the issue. Our developers are hoping to release a fix as soon as testing is completed to ensure that the fix won't introduce other issues.

-Dave