Passkey not available for Office365

Bones
Bones
Community Member
in 1Password in the Browser

In 1 Password desktop of browser extension or IOS app i get offered use of Passkey - when i select it - i get a page saying not supported
what am i doing wrong?

1Password Version: 1Password for Windows 8.10.45 (81045002)
Extension Version: 8.10.44.34
OS Version: Win11
Browser: Chrome

Comments

  • EvonG1P
    EvonG1P

    Hello, @Bones. Thank you for writing in.

    I tested this but haven't been able to recreate the same behaviour. The Use passkey button for https://www.office.com directed me to the following page: Passkeys directory - Microsoft Account.

    Do you experience issues with the Use passkey button on different Login items?

    -Evon

  • Bones
    Bones
    Community Member

    Hi - thanks for the response - no idea on other sites - thought i would start/learn on a safe one that cant go wrong...:)

    when i click on the **Use passkey ** button it takes me to "https://passkeys.directory/details/microsoft"
    when i clicked on yr link it took me to https://passkeys.directory/details/microsoft-account - as you had expected - thanks

    dont know how or why or how to change or troubleshoot that

    Just aas FYI
    Once in the correct page it says - Sign in to your Microsoft account Advanced Security Options for personal accounts, or MyAccount Security info for work or school accounts.

    This options does not exist in my Personal account so i went to "Microsoft Account"-> Security-> Manage how i sign in->Add a new way to sign in.....
    That seemed to work - suspect MS has changed its menues since the instructions were done...

  • EvonG1P
    EvonG1P

    @Bones,

    Thank you for your reply.

    You mentioned the Use passkey button took you to https://passkeys.directory/details/microsoft. From the screenshot you shared, the link appears as passkeys.directory/details/microsoft-personal/. While both are incorrect links, I'd like to understand why you are directed to those links.

    Does your Microsoft Login item have multiple website URLs? If you created a new Login item and added a random password with the https://www.office.com website URL, does it take you to the correct webpage?

    The Sign in to your Microsoft account Advanced Security Options is a link that should navigate you directly to add a passkey to your Microsoft account. Here's a screenshot for reference for when you click that link and sign in:

    -Evon