Autofill on Safari stops working after period of time

mtraunau

Hi,

I am using 1Password for years now, but since installation of macOS Sequoia the autfill feature on Safari stops working after some time. 1Password can be unlocked and shows the autofill entries but when I click on it, nothing gets filled. After restarting the system, it works again but eventually stops working.

Other browsers are working just fine (Firefox, Chrome). Tried all the recommended steps (relogin, reinstalling the browser extension) but keeps happening.

Thanks in advance,
Michael

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1Password Version: 8.10.50
Extension Version: 8.10.50.25
OS Version: macOS 15.1
Browser: Safari

EvonG1P

Hello, @mtraunau. Thank you for writing in.

I am sorry about the issue you are running into with 1Password. Based on what you shared, the 1Password desktop app is having trouble communicating with 1Password for Safari. That is not expected behaviour.

So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to support+forum@1Password.com. With your email, please include the following:

• A link to this thread: https://1password.community/discussion/148995
• Your forum username: mtraunau
• A diagnostics report from the 1Password desktop app and the 1Password extension:

1. First, please recreate the issue you are experiencing.
2. Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> How to send a 1Password diagnostics report
3. Attach both files to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon

rcpett2

I am having the same problem and reported it something like a month ago. What they found was that if I have a google window (gmail or calendar for example) active within the Safari profile in which I am trying to use the autofill (on another webpage), then the behavior is as you describe. If not google window is active in the profile, then autofill works fine. I was told that the engineers are aware of the problem and working on a solution. I am very surprised that it has not been fixed yet. For 1password support, what is the status of the fix?

Rob Petterson

DDD001

Is there any update on this? I’m having the same issue.

Dave_1P

@rcpett2

I'm sorry that you're running into a similar issue. If you reply to the last email from the team that you received then they can provide an update on the issue that you're running into. I don't have access to your ticket information here on the public forum. 🙂

-Dave

Dave_1P

@DDD001

I'm sorry that you're also running into the issue. So that I can check to see if you're running into a known issue, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Sending Diagnostics Reports (browser extension)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/722764/#Comment_722764
• Your forum username: DDD001

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

DDD001

Support ticket ID: CPY-36615-567

Dave_1P

@DDD001

Thank you for posting the Support ID! I see that my colleague sent you an email on Tuesday, please continue the conversation there.

-Dave

ref: CPY-36615-567