Autofill on Safari stops working after period of time

mtraunau
mtraunau
Community Member
edited November 12 in 1Password in the Browser

Hi,

I am using 1Password for years now, but since installation of macOS Sequoia the autfill feature on Safari stops working after some time. 1Password can be unlocked and shows the autofill entries but when I click on it, nothing gets filled. After restarting the system, it works again but eventually stops working.

Other browsers are working just fine (Firefox, Chrome). Tried all the recommended steps (relogin, reinstalling the browser extension) but keeps happening.

Thanks in advance,
Michael

1Password Version: 8.10.50
Extension Version: 8.10.50.25
OS Version: macOS 15.1
Browser: Safari

Comments

  • EvonG1P
    EvonG1P

    Hello, @mtraunau. Thank you for writing in.

    I am sorry about the issue you are running into with 1Password. Based on what you shared, the 1Password desktop app is having trouble communicating with 1Password for Safari. That is not expected behaviour.

    So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to support+forum@1Password.com. With your email, please include the following:

    1. First, please recreate the issue you are experiencing.
    2. Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> How to send a 1Password diagnostics report
    3. Attach both files to your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

    -Evon

  • rcpett2
    rcpett2
    Community Member

    I am having the same problem and reported it something like a month ago. What they found was that if I have a google window (gmail or calendar for example) active within the Safari profile in which I am trying to use the autofill (on another webpage), then the behavior is as you describe. If not google window is active in the profile, then autofill works fine. I was told that the engineers are aware of the problem and working on a solution. I am very surprised that it has not been fixed yet. For 1password support, what is the status of the fix?

    Rob Petterson