Unlocking 1Password in Safari requires entering the password twice

System
System
in 1Password in the Browser
This discussion was created from comments split from: 1Password Extension Does Not Unlock.

Comments

  • Joelc
    Joelc
    Community Member

    @Dave_1P and @Kevin_1P

    Apologies gentlemen but I am back.

    I have a new and related problem.

    I have 1Password for Safari Web Extension setup with Integration set to off.

    If / when I click on the 1Password for Safari Web Extension icon to unlock the 1Password for Safari Web Extension, I need to enter the password twice. That is, the first time I enter the password, 1Password for Safari Web Extension remains locked but the second time I enter the password, 1Password for Safari Web Extension unlocks.

    Look forward to your response.

    Thank you.

  • Kevin_1P
    Kevin_1P

    Hey, just wanted to jump in here and say that while I appreciate the credit, I can't accept it - I think you may be mistaking me for another Kevin possibly? ❤️ 😅

  • Joelc
    Joelc
    Community Member

    @Kevin_1P Apologies, it was a different Kevin that I was speaking to.

    @Dave_1P or others, gentle reminder to please respond to my above post of November 5. Thank you!

  • Dave_1P
    Dave_1P
    edited November 8

    @Joelc

    I'm sorry for the delay in responding. I've done some testing and I can't reproduce the issue on my end, when I click on the 1Password icon in Safari's toolbar after turning off "Integrate this extension with the 1password desktop app" then I can unlock 1Password for Safari by entering my account password just once.

    So that I can better understand the situation can you tell me the following:

    1. What version of macOS and 1Password for Safari are you currently running?
    2. Are you clicking on the 1Password icon in the toolbar? Or in a username/password field on a website?
    3. After you enter your account password the first time, does the unlock prompt just disappear and a lock symbol appear over the 1Password icon in Safari's toolbar?

    The Kevin that you were speaking to via email is also active on the forum, his username is @kevin.li. 🙂

    -Dave

  • Joelc
    Joelc
    Community Member

    @Dave_1P appreciate both the response and the correction on which Kevin!

    In response the answers are:
    1. macOS = 15.1, !Passord for Safari = 8.10.50.25
    2. I am clicking on the 1Password icon in the toolbar
    3. After I enter my account password the first time, the unlock prompt disappears and the lock symbol remains on the 1Password icon in Safari's toolbar.

    Thx!

  • Joelc
    Joelc
    Community Member

    @Dave_1P

    In addition to the above added information, please see the below video which demonstrated the problem.

    https://dropbox.com/scl/fi/vdvuei9ld6wq88zznsbaq/Screen-Recording-2024-11-10-at-9.14.23-PM.mov?rlkey=3k754qwwodj3wxv6u6rn71dia&dl=0](https://www.dropbox.com/scl/fi/vdvuei9ld6wq88zznsbaq/Screen-Recording-2024-11-10-at-9.14.23-PM.mov?rlkey=3k754qwwodj3wxv6u6rn71dia&dl=0)

    Worth noting, when not recording for this community I do add the step of confirming the password is properly entered.

    Thank you.

  • Joelc
    Joelc
    Community Member

    @Dave_1P

    Apologies for all the posts but I should have added that the above is on a brand new MBP that was built ground up (i.e., no Migration Assistant) so it is not something carried forward from an old machine.

    Thank you.

  • Dave_1P
    Dave_1P
    edited November 12

    @Joelc

    Thank you for answering my questions and for the screen recording. I can't reproduce the issue on two different Mac test machines, can you wipe Safari's browsing history/cache to see if that makes a difference:

    Make sure to clear everything. If that doesn't work then can you tell me the following:

    1. Do you see the same issue if you create a new Safari profile and use 1Password for Safari there: Use profiles in Safari on Mac - Apple Support (CA)
    2. Have you changed any of Safari's settings on your new Macbook Pro? Specifically developer settings or privacy/security settings?

    -Dave

  • Joelc
    Joelc
    Community Member

    @Dave_1P , appreciate the response.

    Please note that I am swamped with work but will respond as soon as I can, likely tomorrow.

    Thank you.

  • Dave_1P
    Dave_1P

    Thank you, I'll keep an eye out for your reply. 🙂

    -Dave

  • Joelc
    Joelc
    Community Member

    @Dave_1P, although swamped, responding will be a nice break noting the following:

    • Wiping Safari's browsing history/cache made no difference.

    • Yes, I do see the same issue using a new Safari profile

    • Yes, I have changed the settings but in the following. The MBP I am using a loaner until my new machine arrives meaning i) I did know configuration of Safari (i.e., I do not use Migration Assistant, I prefer clean builds) and ii) I am running Safari with its default / standard settings.

    Over to you!

    Thank you!!

  • Dave_1P
    Dave_1P

    @Joelc

    Thanks for answering those questions, I still haven't been able to reproduce the issue on my Mac. If you still see the same issue with the latest update to 1Password for Safari (8.10.52) I'd like to ask you to send in a new diagnostics report from 1Password in your browser:

    Sending Diagnostics Reports (browser extension)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/comment/720952/#Comment_720952
    • Your forum username: Joelc

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

  • Joelc
    Joelc
    Community Member

    @Dave_1P , I just now upgraded. I will test over the next day or two and revert. Thank you.

  • Dave_1P
    Dave_1P

    Thank you Joelc. 🙂

    -Dave

  • Joelc
    Joelc
    Community Member
    edited November 17

    @Dave_1P , I will complete my testing late today / early tomorrow and report back, including possibly send a diagnostics report.

  • Joelc
    Joelc
    Community Member

    @Dave_1P

    Good morning, I hope you had a relaxing weekend.

    I note that i) the problem continues and ii) diagnostic report sent from the 1Password from Safari extension. I did not receive a response from your bot!

    Thank you.

  • Joelc
    Joelc
    Community Member

    Oooops, I stand corrected.

    The bot dis respond, it just took a while.

    The support ticket ID is CWA-77822-565.

    Very much looking forward to the fix!

  • Dave_1P
    Dave_1P

    @Joelc

    Thank you for posting the Support ID. One of my colleagues will send you a reply via email as soon as they've reviewed your diagnostics report. Please continue the discussion there.

    -Dave

    ref: CWA-77822-565

  • Joelc
    Joelc
    Community Member

    @Dave_1P greatly appreciated. I look forward to hearing from your colleague. Thank you.

  • Dave_1P
    Dave_1P

    Thank you, please continue working with my colleagues over email. 🙂

    -Dave