Websites requiring passwords in spite of pass keys

MJOConnell77
MJOConnell77
Community Member
edited January 13 in iOS

I am confused by pass keys. For one of my financial accounts, I have stored the passwords in 1Password. I have also stored a pass key there as well. When I go to the account, my face get scanned and 1Password populates both the passwords, and perhaps passes along the pass key. At least that’s what it seems like it’s doing. I use my face to unlock 1Password. Can you help me understand what’s going on? Why do I still need a password if I’m using a pass key on my financialaccount?

1Password Version: Not Provided
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Comments

  • Dave_1P
    Dave_1P

    Hello @MJOConnell77! 👋

    Thank you for reaching out. Passkeys are a modern alternative to passwords – they enable people to log in to their online accounts without having to enter a password. While websites may choose to implement passkeys in slightly different ways, you generally shouldn't be asked for a password and a passkey at the same time.

    So that I can better understand the situation can you tell me the following:

    1. Which website are you signing into?
    2. Are you signing into the website using a Mac or Windows PC? Or an iPhone or Android phone?
    3. Which browser are you using?

    I look forward to hearing from you.

    -Dave

  • MJOConnell77
    MJOConnell77
    Community Member

    Hi,

    I’m actually using an app for DCU.org. Here are screenshots for my experience.

    1) this is what I see when I open the app

    2) this is what I see after I click sign in with Face ID

    So I’m not sure that there’s a pass key involved, but if it wants me to sign in with my Face ID, why is it populating my password?

    I can’t tell if it’s 1Password populating the password or some other mechanism. I do have the password stored in 1Password.

  • MJOConnell77
    MJOConnell77
    Community Member


  • EvonG1P
    EvonG1P

    Hello, @MJOConnell77. Thank you for your reply.

    I cannot find details on the DCU.org website about whether they support passkeys. Based on the screenshot, their iOS app utilizes Face ID to unlock the app instead, unrelated to 1Password.

    To confirm, does your DCU Login item contain a passkey entry between the username and password? Here's a screenshot for reference:

    -Evon

  • MJOConnell77
    MJOConnell77
    Community Member

    It does not have a pass key. I can’t find an opportunity to create one either. It’s curious to me that when I use Face ID, they then fill in the Password field automatically. I am curious about where they store this password and how they retrieve it? I’m on my iPhone using their app when I do it.

  • EvonG1P
    EvonG1P

    @MJOConnell77

    Based on the details, 1Password is not part of this Autofill process, and passkey unlock is not supported on DCU.org. I recommend contacting the developer of the DCU app on iOS to find out how they use Face ID to store and autofill the credentials.

    Let me know if there's anything that I can help with from the 1Password end of things. 🙂

    -Evon