Why does the iOS app now pester you constantly to complete 4 steps only to fail?

ryancammer
ryancammer
Community Member
edited January 7 in iOS

Hi,
Whoever thought that it'd be a good idea to constantly harass users to import their passwords and then have ALL of the imports fail, or refuse to allow them to just bypass that screen, should rethink their choice. It's an utterly terrible user experience, and this workflow was clearly not tested. At all.

Super annoying! None of the options work, they all fail, and there's no way to get that screen to go away ever. I don't WANT to import any passwords. I don't WANT to use this. I don't WANT to see this screen. Ever. Never ever EVER. There's NOTHING to import.

Bad bad bad!

I've already purchased BitWarden for the whole family, and we're switching unless you fix this STAT. My family and I don't need this level of harassment from an application. I rolled out 1Password for a large organization so that we could do SSH commit signing, but if your organization has declined this much, I don't trust you to manage security for our organization, and I'll switch us off of 1Password and onto BitWarden. No problem.

1Password Version: 8.10.56
Extension Version: Not Provided
OS Version: iOS 18.1.1
Browser: Not Provided

Comments

  • ryancammer
    ryancammer
    Community Member

    And I'll also say that this is an extremely bad look for 1Password. You released clearly buggy software that hadn't been thoroughly tested, and the workflow that forces users to import passwords and then fails for all cases.

    I'm concerned about entrusting billions of dollars in secrets to a company that doesn't appear to perform rudimentary testing before a release. How can we be confident that your software isn't equally buggy when it comes to secrets protection? The more that I think about this, the more I think I need to confer with my team and rethink our adoption of 1Password. I'll be speaking with our management, and then reaching out to our sales representative once a decision is made. I'm not happy about this level of bugginess in your product.

    Additionally, when you go to prevent auto-renewal, it freezes the account, and when you attempt to re-subscribe (NOT what I want to do), it says that you have a 135 day trial (the number of days left for something I already paid for). So the billing is buggy too. This is all extremely disconcerting.

  • Dave_1P
    Dave_1P

    Hello @ryancammer! 👋

    I'm sorry for the frustrating experience that you've run into with both the guided setup in the 1Password for iOS app and with billing. I see that you've also sent an email to our team and one of my colleagues sent you a reply on the 31st.

    Since my colleagues over on the email side will have access to your account information and will be able to help more efficiently, please continue the discussion there. To prevent duplication of efforts, I'll close this thread.

    -Dave

    ref: WIT-73535-989

This discussion has been closed.