2FA on Paypal no Autofill after Passkey

vealpool
vealpool
Community Member
in 1Password in the Browser

Hi,

When I log in to Paypal with the passkey, I'm asked for the 2FA code. There is no autofill from 1P. This is annoying.

Can you please take a look at this and fix it?

Greetings

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • david.m_1P
    david.m_1P

    Hi @vealpool, thanks for reaching out!

    I'm sorry that you're experiencing trouble filling the one-time password after signing in with a passkey on the PayPal website. Can you confirm if you're experiencing this on your computer or a mobile device? Additionally, can you confirm which version of 1Password is currently installed?

    I look forward to hearing from you!

    -David

  • vealpool
    vealpool
    Community Member

    Windows 10 x64
    Browser Firefox newest
    1P Version 8.10.56.28

  • Dave_1P
    Dave_1P

    @vealpool

    Thank you for that information. 1Password not filling the one-time password on PayPal.com after using your passkey in desktop browsers is a known issue and I've added your report to the internal work item for the issue.

    For the time being, you'll need to manually copy your one-time password from 1Password and paste it into a website after using your passkey: Copy and fill passwords into apps that don't work with 1Password

    -Dave

    ref: dev/core/core#24349

  • vealpool
    vealpool
    Community Member

    As you said, it is in Chrome the same.

    Thank you for noticing it.

  • eplusg
    eplusg
    Community Member

    I reported the same issue in September of last year (https://1password.community/discussion/148116/sign-in-with-or-passkey-with-otp-doesnt-work#latest). This is not just a PayPal issue; it occurs on every website where you use "Sign in with" or passkeys in combination with OTP.

    It's incredibly frustrating, and I have considered switching to other PW apps but I haven't made the jump yet. Most of my logins use this combination, and I don't want to disable OTP just because 1Password doesn't handle it properly.

  • Dave_1P
    Dave_1P

    @vealpool

    Thanks again for the report.

    @eplusg

    I wanted to share a workaround that might help make the process easier for you: when you're prompted for your one-time password by PayPal, clicking on the 1Password icon in your browser's toolbar and then click Autofill. 1Password will fill and submit your one-time password. I hope that helps!

    -Dave

  • eplusg
    eplusg
    Community Member

    Hi @Dave_1P

    I tried that now at OpenAI sign-in page but autofill didn't work out for me.
    PayPal seems to work fine.

    Running the following:
    Safari version 18.2 (20620.1.16.11.8)
    1Password browser extension version 8.10.56.28
    81056028, on STABLE channel