Yubikey not working on MacOS

hausii
hausii
Community Member
in Mac

I have been setting up Yubikeys as a 2FA on my 1Password account and I cannot get them to work on MacOS. They work fine with iOS (iPhone and iPad) as well as on the web login but on Mac OS they don't work. I have already tried un-installing everything (incl. deleting all the Application Support files and Preferences) but still the same problem. Any ideas? Thank you very much

Comments

  • Dave_1P
    Dave_1P

    Hello @hausii! 👋

    I'm sorry that you're running into trouble with your YubiKeys on your Mac. To clarify: have you already added your YubiKeys to your 1Password account using this guide: Use your security key as a second factor for your 1Password account

    If you have, and you're now trying to sign into 1Password, then can you tell me the following:

    1. Are you trying to add your account to the 1Password for Mac desktop app?
    2. What specific error message do you receive?

    I look forward to hearing from you.

    -Dave

  • hausii
    hausii
    Community Member
    edited January 16


    Hi Dave,
    Exactly, I have added the YubiKeys on my 1Password account. I already have my account in the 1Password app, it asks my to authenticate to keep syncing but it never gets beyon the authentification screen no matter what I try. I have tried it with my Titan Key and the YubiKeys. If I go on iOS it works perfectly.
    I never get beyond the screen above. It also works with the browser extensions, the only issue I have is with the MacOS app. I have already tried resetting the app and re-installing the app but nothing seems to work.
    Thank you very much for your quick reply.
    Best,
    Hannes

  • Dave_1P
    Dave_1P
    edited January 16

    @hausii

    Thank you for the reply and for the screenshot. So that I can investigate further, I'd like to ask you to reproduce the issue one more time and then create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave