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trimiMidake's avatar
trimiMidake
Occasional Contributor
3 months ago

Why does Watchtower say a passkey is available when it is not?

When Watchtower is run it says 20 passkeys are available. When you click show items you see the apps.

Clicking Colonial Williamsburg app for instance brings up a screen saying you can use a passkey.

When you click the button to use the passkey you get a message that says "This website, app, or service was not found on passkeys.directory.

So, what to do now?

1Password Version: 1Password for Android 8.10.58 (81058031)
Extension Version: Not Provided
OS Version: Android 13
Browser: DuckDuckGo

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    Hello trimiMidake! 👋

    I'm sorry that you're seeing a potentially inaccurate prompt in Watchtower. So that I can better understand the situation can you tell me the following:

    1. What website address is associated with the "Colonial Williamsburg app" in 1Password?
    2. Can you tell me which website Watchtower tries to open when you see the "This website, app, or service was not found on passkeys.directory." message? You might see an address in the address bar of your browser.
    3. Can you post a screenshot of the message that you see in Watchtower?

    -Dave

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When Watchtower is run it says 20 passkeys are available. When you click show items you see the apps.

\n\n

Clicking Colonial Williamsburg app for instance brings up a screen saying you can use a passkey.

\n\n

When you click the button to use the passkey you get a message that says \"This website, app, or service was not found on passkeys.directory.

\n\n

So, what to do now?

\n\n
\n\n

1Password Version: 1Password for Android 8.10.58 (81058031)
\nExtension Version: Not Provided
\nOS Version: Android 13
\nBrowser: DuckDuckGo

","body@stringLength":"600","rawBody":"

When Watchtower is run it says 20 passkeys are available. When you click show items you see the apps.

\n\n

Clicking Colonial Williamsburg app for instance brings up a screen saying you can use a passkey.

\n\n

When you click the button to use the passkey you get a message that says \"This website, app, or service was not found on passkeys.directory.

\n\n

So, what to do now?

\n\n
\n\n

1Password Version: 1Password for Android 8.10.58 (81058031)
\nExtension Version: Not Provided
\nOS Version: Android 13
\nBrowser: DuckDuckGo

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Why does Watchtower say a passkey is available when it is not?","moderationData":{"__ref":"ModerationData:moderation_data:109166"},"body":"

Hello trimiMidake! 👋

\n\n

I'm sorry that you're seeing a potentially inaccurate prompt in Watchtower. So that I can better understand the situation can you tell me the following:

\n\n
    \n
  1. What website address is associated with the \"Colonial Williamsburg app\" in 1Password?
    2. \n
  2. Can you tell me which website Watchtower tries to open when you see the \"This website, app, or service was not found on passkeys.directory.\" message? You might see an address in the address bar of your browser.
    3. \n
  3. Can you post a screenshot of the message that you see in Watchtower?
    4. \n
\n\n

-Dave

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