Long lag when using Chrome extension

dhemberg
dhemberg
Community Member
edited January 20 in 1Password in the Browser

I recently updated my mac to Sequoia (macos15) - this may or may not be related to an issue I started seeing with Chrome around the same time.

I have multiple Chrome profiles; when trying to open the 1password extension in one of them, I experience very long lags from when I click the 1password icon to when I see a usable UI.

The problem doesn't present itself when launching the main 1password UI from the Mac toolbar, nor in all of my Chrome profiles. And it also seems not to be a problem in Safari.

I have updated Chrome and de/re-install the 1PW extension multiple times. Each time, it seems to behave fine for a brief period, but then goes back to this long lag.

Has anyone else experienced this? Do we know of a fix?

1Password Version: 8.10.56 (81056028)
Extension Version: 8.10.56.28
OS Version: 15.2 (24C101)
Browser: Chrome

Comments

  • Dave_1P
    Dave_1P

    Hello @dhemberg! 👋

    I'm sorry that you're seeing performance issues with 1Password in one of your Chrome profiles. If you're only seeing the issue in one profile in Chrome then that can suggest that something in that profile is conflicting with 1Password in some way. So that I can better understand the issue can you tell me the following:

    1. In how many profiles do you run into the performance issue?
    2. If you turn off all other extensions in an affected profile, then does the issue still occur?
    3. If you clear history/cache in an affected profile, then does the issue still occur?

    I look forward to hearing from you.

    -Dave