quick unlock code not working

jeff3f
jeff3f
Community Member
in iOS

this has happened twice--I setup the iOS app with a quick unlock code, and it works like it should for a bit. But at some point when this comes up, there is no "enter" or "login" button...just the number keypad and a delete key. So there is no way to tell the app that I've entered the code and it's time to unlock.

reinstalling or force quitting the app allows me to get back into the app.

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @jeff3f,

    That is strange. Could you take a screenshot the next time this happens? (You can take a screenshot on your iOS device by pressing the Home Button and the Hold Button at the same time.)

  • thightower
    thightower
    Community Member

    ps Hold also would mean the lock button ;)

    So its Home and and the lock button. Cheers

  • jeff3f
    jeff3f
    Community Member

    this hasn't happened since I posted (I think it conditioned me to stop using the 1password app because I was afraid to use the quick passcode and typing the master password in was a pain). But I'll try it and will follow up with a screenshot when/if it recurs.

  • Megan
    Megan
    1Password Alumni

    Hi @jeff3f,

    Personally, I hope that you don't see this again, but if you do, we're here to help you sort through it :)

This discussion has been closed.