Firefox Extension: Mouse freezes and float after using 1Password Extension in Firefox
Almost every time after putting in my password to fill in a password form in Firefox, the mouse seems to freeze and 'float' as if the extension was hijacking the browser's main thread. This is very frustrating!
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kop48, I'm sorry to hear you're having that problem.
To help me try to reproduce it, can you tell me exactly what steps you're taking?
For example, do you first go to a web site for which you [do | do not] have a Login item saved in 1Password; or are you using the 1Password [main program | Firefox extension] to open, fill, and submit a login form based on a Login item you've already saved in 1Password?
Thanks for your patience, kop48! We want to figure this out.
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Hi DBrown,
I am seeing this just starting up Firefox. This also happens immediately after typing in my master password into the extension and it unlocking.
Cheers,
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So, very quickly after you launch Firefox, the pointer stops reacting to mouse movement, even if you don't press Ctrl+\ or click the 1Password extension icon in the Firefox toolbar first?
I can't reproduce that on my Windows 7 setup, using the latest 1Password extension.
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That is correct, without activating 1Password at all.
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Thanks for the clarification!
Can I ask you to disable and uninstall the extension, work with Firefox a bit, and let us know whether you see the same problem?
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I have exactly the same problem, although I use Chrome on Windows. I have had this issue for many months and versions.
kop48, what sort of mouse do you have? I have a SteelSeries Sensei.
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I have a Logitech G15x, but this also happens on my work computer, with completely different hardware.
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Did uninstalling and re-installing the browser extension have any beneficial effect?
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No, and I've just had the same thing happen in Chrome.
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I'll have to ask the developers for assistance with this, @kop48, as I'm unable to reproduce the problem.
In case it would help them, please send us a diagnostics report (from the Help menu in 1Password for Windows), and be sure to include a link to this forum thread.
Thanks for your help!
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Who can I mail it to? The application isn't finding my mail client.
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Hmm...try support@agilebits.com, and let us know if that doesn't work for you.
Thanks again!
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Ok, sent. FYI, the same thing happened when I hit Control+\, so it might be the Agent itself...?
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So, I suspect it's the agent itself. The update dialog box also caused my mouse to lag while updating to the latest 1Password 4 BETA. This occurred even before launching my browser.
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