"Cannot Fill Item" in Google Chrome

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mitchellzone
mitchellzone
Community Member

Hi, my wife and I are both running Mac OS 10.8.5 and latest Google Chrome. I upgraded to 1P4 some time ago and it's been working fine for me.

My wife hasn't used it before, so 1P4 is a new installation for her. She gets the "Cannot Fill Item" error box when trying to use the 1P4 browser plugin with a reference to code signing, etc. I knew this was an issue in Chromium, but not the basic Chrome browser for OSX--besides, we both have the same config and it's working fine for me!

What's happening here, and is there a fix I can apply for her? Thanks.

/mike

Comments

  • sjk
    sjk
    1Password Alumni
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    Hi, @mitchellzone. I'm sorry the 1P4 extension for Chrome is being stubborn on your wife's Mac.

    To fix the problem with symptoms you've reported @Meek recently suggested:

    Please try reinstalling Chrome by downloading a fresh version from Chrome's website. That should fix it, but let us know if you are still experiencing this problem after trying that and we'll continue from there.

    I also suggest you start with that and see if it works. If not, we're here to help you get it working properly. Thanks!

  • blueshirts
    blueshirts
    Community Member
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    I am having the same issue. It only seems to happen with certain sites. I have tried re-installing Chrome I get the same errors. I am also getting the same errors on Firefox. I have a screen shot of the dialog though I don't have a place to host it. I double checked and Chrome is installed in /Applications/Google Chrome.app.

    One of the sites that causes this error is:

    http://www.safaribooksonline.com/

  • mitchellzone
    mitchellzone
    Community Member
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    In our case, my wife simply rebooted and the problem seems to have resolved itself. It definitely wasn't a per-site issue for us--it happened everywhere.

  • sjk
    sjk
    1Password Alumni
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    Hey guys,

    @mitchellzone: A system restart can be a workaround for this and other issues while we're finding specific causes and solutions for them. A possible reason for this one may be a 1P mini/extension connection loss after, for example, waking the system from sleep.

    @blueshirts: Is this the error dialog you're seeing with Chrome?

    Can you consistently reproduce the error with http://www.safaribooksonline.com/ and other sites? Does restarting your system make any difference? Which versions of Chrome, Firefox, and OS X are you running?

    Dropbox, CloudApp, and Droplr are a few hosting services you can upload images to.

  • Mike Newton
    Mike Newton
    Community Member
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    Hello, I am having the same problem and haven't been able to use 1password for months. When I first sign into a website the 1password window pops up asking to save this login. The problem is on literally every single website when I try to log back in I get the "Cannot Fill Item in Google Chrome" message.

    This has rendered 1password completely unusable for me. Any idea on how I can fix this? I'm using the 1password software application, I'm on a Mac running 10.9.3, using Chrome 35.0.1916.114, and the Chrome 1password extension.

  • Mike Newton
    Mike Newton
    Community Member
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    By the way I'm using 1password 4.4. I just checked for a software update but received a message that I'm up to date with the most recent version.

  • sjk
    sjk
    1Password Alumni
    edited May 2014
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    Hi Mike,

    It sounds like this trouble you've been having with 1Password has the same symptom that other folks have been reporting in this topic:

    Cannot fill due to code sig verification [Solution: Configure Sophos]

    Please let us know if (re)configuring Sophos also resolves it for you. Thanks!

This discussion has been closed.