Login does not populate username / password correctly. What I get is username in both fields.

alanm50
alanm50
Community Member

This has only happened on one web site (so far). I'm using version 4.1 (410009) and Safari 6.1
I have set up the login as:

Username: martin
Password: 12345678
web address: https://secure2.nsandi.com/kyudob2cnsi/jsp/authenticationB2CNSIEN.jsp

When 1Password logs me in the two fields in the login page both contain 'martin'

Any ideas would be appreciated

Regards

Comments

  • cpascual
    cpascual
    Community Member

    I am having trouble that 1password does not populate the login and password for this website
    https://mybank1.icbc.com.cn/icbc/enperbank/index.jsp

  • Megan
    Megan
    1Password Alumni

    Hi @alanm50 and @cpascual,

    When you are having trouble with just one site, the easiest way to solve things is to save a new Login manually. Let's try this:

    • Visit the site and fill in the fields you want filled. Do NOT click the login button.
    • Click the 1Password extension, and unlock it if necessary
    • Click the gear icon (or vault icon if multiple vaults are enabled) in the upper right corner.
    • Select Save new login.
    • Give the entry a unique and identifiable title.
    • Click Save.
    • Revisit the site and see if 1Password fills in the site correctly.

    Please let me know how this works for you!

  • alanm50
    alanm50
    Community Member

    Thanks Megan, problem solved

    Alan

  • sjk
    sjk
    1Password Alumni

    You're welcome, @alanm50, on @Megan's behalf. Thanks for letting us know her suggestion worked for you. :)

  • mgross
    mgross
    Community Member

    Thanks for the advice Megan. This helped me as well.

  • sjk
    sjk
    1Password Alumni

    Glad to hear that also worked for you, @mgross.

    Manually saving a Login item is also documented in this article:

    Saving a new Login manually

This discussion has been closed.