Chrome connecting forever

diogodasilva
diogodasilva
Community Member

I am having some trouble with the Chrome extension for 1Password. There is an exclamation mark on the key icon and when I put my password it will say Connecting forever...

On Safari everything is fine.

1Password 3.9.20.99
Chrome Version 31.0.1650.63
OSX 10.9.1
rMBP

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @diogodasilva,

    I would like to apologize for the delay in responding to you here but we experienced a surge in support requests recently. We're all working hard and putting in extra hours to get back to our usual snappy responses and we really appreciate your patience.

    If you are currently using 1Password 4 then the extension you list here is bound to give you trouble, as it is for version 3. :) Please see our article on how to Uninstall 1Password 3 browser extensions. You can download the version 4 extension here.

    Please let me know how that works!

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